Anonymous User
March 7, 2025
A very unexpected "five-star hotel" accommodation experience, too bad!
I received a call from the customer service before I checked in, and I was given a free upgrade, which was quite happy. I arrived at the hotel in the early morning. When I checked in, I found two bugs climbing on the toilet, which made me terrified. The front desk took a long time to answer the phone, and then said to help me change the room and give me free breakfast to comfort me. The time came to 2:30 in the morning. The hygiene of the second room was very poor. There were hairs on the towels, sheets and toilet floors. The mosaic tiles on the bathroom walls were bulging and falling off. The weird thing is that there is no toilet next to the bathroom. To go to the toilet, you have to go through the living room and go around to the place near the door. There is also a half-finished kitchen that I don’t know what it is used for! The next night, they helped me change the room again, and this time it was finally a normal room. A five-star hotel made me change three rooms in just two nights, and there was such a worrying hygiene condition. No matter what I asked for, the front desk said that I had already given you a free upgrade and could not meet your other requirements. Then I found that I had a new problem and took the initiative to meet your previous requirements. It was really not generous! It's pretty bad. I won't consider living here again, and I don't recommend living here
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