Travelodge by Wyndham Thunder Bay

Older hotel,needs some work,vending machines were not working or m.t.,bed mattresse in our room was very lumpy.other bed was good

Staff was nice but cleaniness was poor

The facilities is old and worn out, i.e flooring, walls and lighting; it needs serious renovation. For the price, it's a ripped off. The location is very convenient, at the same time is noisy.

My worst experience so far. A smell of cigarettes in the corridor leading to my room, the smell was coming from an identified room, the 203, which had its door shortly open. From outside, we were able to see the room occupants smoking from their room with windows open. They were throwing out the smoke outside but there was the awful smell inside the hotel. I complained 4 times about it and no action has been taken to take care of the problem. Also, my neighboor kept hitting on the wall until over midnight and it made it hard for me to sleep. I complained 3 times about it and no action has been taken. Also, a drunk person kept calling at my room to disturb us. I asked the receptionist for knowing who was the person who kept calling me and she was unable to tell. She was also unable to check and/or prevent the calls so I have been forced to pull the plug on the phone, so it stops to ring. Without a doubt my worst hotel experience by very far. 0 effort from the staff to solve any of the numberous problems. It was a complete disaster. I also forgot to mention how dirty the alley was on my way to my room. There was chips on the carpet, used toilet paper, used dirty towels. It was obvious the staff accountable of cleaning messed up his job. To resume, bad receptionist, bad cleaner, bad service and bad neighboors. It was a complete disaster. Sincerely.