Premier Inn Norwich East (Broadlands/A47)

No air conditioning, extremely uncomfortable, fan provided was utterly useless so we ended up buying our own. Funnily enough the air conditioning was working in the reception area. The staff though were lovely but the experience has put us off using premier inn again

We have stayed at this hotel numerous times over the past 20 years. This stay will be our last. The hotel is dead. We were advised on arrival that we would need to book a table if we wanted dinner. This we did. Went to the restaurant / bar and there were only 4 other people there. There was a barrier across the front door as they no longer welcome walk ins, only guests. No bar staff, you had to push a bell to get service. Loud music, which we asked if they could turn it down. They didn't. Beer was flat, so we went over to Fieldfare for something to eat. Went down to complain in the morning, there was no one there, so we simply left out room key and went elsewhere, Now attempting to get a 2 night refund. I would advise to avoid at all costs.

Room too hot, no air conditioning! Ask about it, they told me that couldn’t do anything. Got sick during my stay of 3 days because of this. Rooms noisy, could hear other guests upstairs walking. Food horrible, pub style but nothing was fresh…..

Another great visit to this hotel the staff are very friendly and can't do enough to help, big shout out to Nic and Sherrie great service at breakfast and always have smiles on their faces thanks ladies. Beds are comfortable and rooms always clean worth a visit

Rooms are fine, restaurant service is the worse I have ever experienced, under staffed and the staff working are useless and couldn’t care less, waited 30 mins to be seated, then waited 20 mins for a bowl of soup starter, which was cold when it arrived, I did question the wait only to be told 20 mins is normal, there was only 5 people in the restaurant, this restaurant was poor when it was open to the public, I didn’t think it could get worse! It’s awful

Great central location with easy bus route into Norwich city centre. Staff were so friendly and helpful especially Donna and Jake who went over and above to help us. Plenty of free parking. Good fresh all you can eat breakfast. Would stay again.