Premier Inn Norwich East (Broadlands/A47)

I was very, very disappointed with the Location. I arrived before 3pm on Saturday 19th April 2025, they cannot check into my hotel room, unless I paid £15.00. They confirmed email was sent, unfortunately, I didn't received the notification from the HOTEL .....

First impression the car parking spaces could have been bigger as the car park was very full, not easy to get in and out of vehicle while cars parked either side. At reception, when checking in, we were asked if we wanted to use the machine or the personal touch we were at the desk, so we thought the personal touch would have been obviously what we wanted. We had a room on the top floor which was ok but at first thought was unsure as we were out partying a ground floor would have been better when drunk. We managed and hope we didn't wake others. Then the room its self lovely clean everything you needed. The mattress was hard but comfortable. We would stay again.

Great service. Business trip, and best service in a Premier Inn yet.Thanks to Azad and other staff in restaurant. Excellent for what we wanted , clean room , quiet room . Will be back again

All that I needed from my stay. Efficient and friendly check-in, clean and fresh room and the adjacent restaurant even directed me to special offers too!

Early check in, we turned up about 11:45 for an early checkin as we had to change and get to a wedding. Initally it was thought no rooms yet available But Sherrie and Niki, checked it all out, we were on the system and the 2 rooms we had booked were found to be available. So we were checked in and made it to the wedding Thanks to both for there help Spot on.

Stayed for 3 nights, on checking on receptionist very pleasant and friendly (fair haired male) room was clean bed comfortable but previous reviews were right the temperature is unbearable. There are fans provided but it doesn’t help it just blows the hot air round. Decided to eat in the restaurant…big mistake..ordered tex mex burger..should have been 2 burgers on the bun only 1 appeared and the coleslaw was served slapped on the plate with a few horrid chips it was very very poor indeed for £14.89 it was criminal!! You need to up your game chefs! Still, staff were very nice and experience won’t put us off Premier Inns but maybe some aspects of this particular hotel needs looking at!