The Inn at Lock Seven

My best friend and I are from the area and needed a place to stay for 3 weeks while we checked in on family and visited old friends. We booked at The Inn at Lock Seven and were delightfully surprised at how much it felt like coming home. The rooms were immaculately clean and the staff were caring and helpful. The place seemed to be fully booked every night with people from all over the world who have come to watch the ships travel through the lock system. The overall vibe of being surrounded by so many friendly and enthusiastic neighbours was a delight. We plan on making this an annual visit back home.

This place is such a treasure. Just a simple place where the owners work the office and close up at 10pm. The rooms bring back memories of traveling in simpler times. The views! To look out the window and boom! There is a cruise ship.. a freighter from Germany …. Great experience. Every room faces Lock 7 of the Welland Canal and floors 2&3 have cute little balconies. The wifi tho- it needs updating. I could not log in to it from midnight to 11am. Inconvenient.

Nice and peaceful Inn in a quiet residential area of Thorold, ON with all rooms facing Lock 7 of the Welland Canal. Very kind/welcoming people at the front desk. Spacious and clean rooms. We loved watching the ships coming through the canal. Away from the crowds of Niagara Falls, but only a 15 minute ride to the Falls. Within walking distance of downtown Thorold with access to numerous restaurants. Definitely recommend this place and will be back again when visiting the Niagara Region.

This Inn has a great location if you like watching ships go through the lock. The room was very clean and the staff are friendly and helpful. The balcony is a nice addition to sit on for coffee in the morning. TV wasn’t huge but I wasn’t there to watch it. I will be back again. I recommend this Inn.

This is probably a 1960s/1970s inn the outside access. While style is dated, the rooms and furnishings were well maintained and very clean. Staff was friendly and recommended good places to go for both supper and breakfast. View of all rooms is a closeup (100 meters?) of lock 7 of the Welland Canal. Saw all sorts and sizes of ships. Good value for it's budget price.

Such a unique hotel with a great view of Lock 7 and the Welland trail at the end of the street. Our bicycle club booked the entire hotel and there wasn't one complaint from anyone. Everyone was so impressed with the view and the outdoor picnic tables that allowed for great socializing, while watching ships come and go in the Lock.

Second time staying at this quaint little mote. Friendly fast check in. Rooms are basic but clean and neat. There is a coffee maker & fridge in the room. Beds are comfortable and lots of pillows. The best part is the balcony and absolutely fantastic views of lock 7. The hotel is off the beaten path but only 15 minutes from Clifton Hills. We took our bikes and the trails are 1 minute from the hotel you can ride right alongside the canal for miles. I would recommend this place for the traveler looking for a peaceful way to end the day

The rooms are cozy and we have a big balcony overlooking the canal. Got to watch several ships come in including a cruise ship. The air conditioning in the room is at the front of the door which has a cubby hole area and all the cold air stayed in that area. So I was hot that night. I had to go out and buy a big fan to put in the entrance to draw the cold air into our room, so I was much cooler the second night. They should supply fans for every room to accommodate that problem. I’ve heard others complain about that too. The rooms are very clean. There is no extra blankets supplied you get a sheet and one thin blanket. They had NO ice in their ice machine saying it’s closed for COVID. This is July 2023 COVID is long over. That’s an excuse to be cheap and I was pissed I had to buy really expensive ice at the convenience store when the hotel should be supplying it especially when you spend $180/night. There was no microwave in the room and the fridge is not cold enough to hold beer. The beds were ok. Comfy enough but bounced around if you moved too much so they were not sturdy. The area is safe and beautiful with a few awesome restaurants within walking distance. All in all I still liked it here minus a few things and I would return.

Upfront disclaimer: This review is about my experience with the Inn although I wasn’t able to stay there. I booked a room at the inn 2-3 weeks before a planned trip. The next day I got a call from the manager— Apparently I indicated that I would arrive at midnight, after their office closed, and they wanted to make arrangements so I could get into my room. I explained that it was a mistake on my part and we both laughed. But then two days before I was due to travel, a state of emergency due to heavy snow was declared over most of my route. I immediately wrote to the inn, explaining that I had to cancel because of the weather. Again, the manager called and assured me that there would be no charge even though I was past the free cancellation period. He seemed genuinely concerned about my need to cancel and was reassuring about not charging. Such great customer service is rare! I bet that the inn staff treats guests who are fortunate enough to stay there as well as they treated me by phone. I will definitely stay there when I am able to reschedule my trip!