Hotels near Pavilion Shopping Centre, Thornaby on Tees

It suited our needs. The place itself is ok, Mary the lady in charge was great. The place itself was really tatty and needed some money spent on it. Doors not fitted properly, no carpet on the stairs. Paint coming off the ceiling. Wires everywhere in the room.

Wonderful stay at this central location. Very welcoming reception upon arrival and the customer service was fantastic. The comfortable room and hot breakfast was perfect for our business stay. Would recommend.

funeral reception booked for today 29th may, @ 2.15pm. the family come from australia for the funeral and i done the booking.i got to the pub at 2pm to find empty tables. 1 barmaid starting to put cups and saucers out,followed by an urn for the boiling water for the 20 coffee,s and 20 t,s that had been paid for.people started to turn up,its now 2.30pm and still empty tables, the 1 barmaid knew nothing of the reception and was very apologetic, i asked ref managers ,under managers and was told only 1 manager onsite but she was upstairs.no boiling water for the hot drinks ,no milk, no spoons, no serviettes, the machine was not switched on so nobody had tea or coffee.by now ive asked 3 people where is the food , and told it would be 5 to 10 minutes.about 14.45pm the food started to arrive some out in the passage way,not good.now this has been my local for 24 years and i feel totally embarresed that this was the best they could do with visitors from the other side of the world,poor poor service, the 2 girls were run ragged, but this is down to management, so lay your heads down in shame for a disgraceful exhibition, so the way i see it a refund for the hot drinks that could not be had is due as a minimum starting point.disgraceful and embarrassing.

Set in one of the best areas of Stockton on Tees, this place is a disappointment. We went as a party for Sunday Lunch, OMG, the place is covered with televisions, there was even 2 in the Dining Room. The staff were exceptional, the food arrived just to say warm. The Sunday Tapas lunch was crazy, far too big tapas vegetable dishes of Cauliflower Cheese, and a Cabbage one, the portions would have been better shared between two people, what an absolute waste, the yorkshire pudding with the meat in was tiny. Very disappointing TV's everywhere, there is a lovely little room on the right as you go in, that would be ideal for non TV enthusiasts to dine in peace, but that had a TV in too. We were served by Carla who was really attentive, well doner.

AVOID AT ALL COSTS. Only gave it a grade of one as wouldn't let me leave zero I unfortunately booked my parents into this , and I use the term very loosely, hotel at the beginning of December 2023. And only did so as they let dogs stay there with them . I deeply regret booking them in . The lighting was so poor that they couldn't read by it I suspect this was so you couldn't see how dirty it was when you walked in and complain about the room which the lady that showed them to the room and she disappeared extraordinarily quickly, I imagine for the same reason. There was dust everywhere, seen in the light of day. There was used pizza boxes in the bedside drawers along with other rubbish , I suspect this was because there was no bins in the room . The toilet was filthy,old and noisy , the shower had black mold on the tray and up the woodwork. Very small TV with wires everywhere. The bed head board was broken. They slept in their clothes as the mattress was covered in blood and urine stains , it did have a sheet on mattress. Also mattress was completely worn out and compressed to approx 2inches thick when sat on. They didn't get to sleep till approx 4am because of the noise coming from the room nextdoor that seemed to have a revolving door because of the amount of times people were in and out. Also when they paid it was under a different name The Sportsman Hotel. Good job they done do breakfast as they wouldn't have eaten anything that was made there if the state of the room was anything to go by . They just had to post the keys through the letterbox as there was no one to give them to in the morning .