Sunrise Inn

We have been travelling a lot and have never witnessed this bizarre customer service giving their guests a genuine feeling of mistrust and not being welcome. To be fair the location and rooms were OK. The breakfast was eatable, no more no less. The mango juice was good. They have free laundry service which works fine. Free snorkling equipment, which is in bad condition. This is as expected when it is free of charge. There was one young man at the place working hard and doing his very best despite the language barrier. He even smiled, which was rare amongst the rest of the staff. Despite this we can't give the place a better rating than 1 out of 5 and we don't understand the current rating this place has. When we arrived at Sunrise Inn the owner had overbooked so we had to stay in another room across the street untill the next day. This despite having booked the room several months in advance. We did not get any prior notice about this. Neither did we get an apology for the trouble. When we contacted the owner about this he did not seem to understand the trouble. To us it was disturbing as we arrived with two children and could not unpack and settle in the first day as we had to move the day after. There is pages hanging around with what you will be charged if you don't behave as they want you to (see attached picture). The daily staff could not answer basic questions, like bike rental and excursions. Everything had to go through the owner who was not present at the place so he had to be contacted through WhatsApp and then you had to go back to the staff again afterwards. We rented bikes, which used to be free but now costs 10$ per day. They gave us "discount" so we paid 5$ per day per person. There is a few good bikes, but the majority of the bikes are in very bad condtition, almost falling apart. Brakes not working, missing pedal, lose handlebars, rusty etc. etc. We don't mind paying for bike rental at all, but then we do expect the bikes to be maintained. The staff said we lost a locker for one of the bikes and we ended up paying for this. Despite we did not agree that we lost the locker we did not want to go through the hassle arguing about this. We had left the locker inside the hotel and we don't believe the other guests would steal a bike locker, it's more likely the staff took it. But in all fairness we don't know this so we paid the fine. The best beach on the island is on the opposite site of the island and it can be a long walk, especially with children. So on another occassion we wanted to rent bikes again, despite their poor condition. The staff said we could take the bikes for free one day but that they would not give us locks "since we lost one lock last time". Based on prior experience with the staff and owner we did not dare to go to the beach without locking the bikes, since what would happen if the bikes were stolen?? We tried to buy or rent a lock in the shops around town but ended up going back to the hotel where we eventually