Guest User
October 17, 2024
Stayed the night for a Birthday treat for my wife. Booked the indulge package which included a room upgrade, bottle of prosecco in the room on arrival, three course evening meal and breakfast. On arrival greeted at reception and given room details, reception told us as it was my wife's birthday she could have main course and pudding free, I said, that's great but we've already paid as part of the package, I asked I've we could have a bottle of wine with evening meal as gesture......no can do, there's a stock check on Tuesday and it would be missing. Asked if there was anything.....I'll speak to the manager and see what we can do. On opening the room, an upgraded room as per the package...very nice...looking out on the Market Square, really nice. However, no prosecco as per the package, back down stairs, and the manager was on the desk, I mentioned the prosecco was missing, he said he'd bring it up, he went on to say as we had had room upgraded there was nothing more to be offered.....but I paid for upgrade ! Disappointed 😞 The food for evening meal was really nice, but staff were little too attentive, asking if we wanted our next courses when I've only just put my knife and fork down.... Breakfast was lovely, a top meal. Booking out, tried to bill us for evening meal, had to explain already paid, even stated this on receipt. Summary.....great food and room, service requires more attention to detail...would I visit again, I'm afraid not.