Colors Urban Hotel Thessaloniki

Central Location: The hotel receives high praise for its central location, which is described as convenient, walkable, and close to major landmarks such as Tsimiski Avenue.

Knowing one of the owners Christina Drakopoulou from her previous job as a dietician from 20 years ago, I booked this hotel since she had told me she is in the hotel business. I booked a 6 night night stay in order to attend my sister's wedding. They gave me a rate of 100 euro/night which was comparable to booking it online but I booked directly with them wanting to support the business as much as possible. They couldn't take a card payment and asked for a direct bank transfer which I did even though it meant I had to pay a transaction charge for them. They gave me a nice room on the 4th floor with the partial sea view which was extremely noisy but they did warn me about the noise so all good. The room was decorated to a 4 star hotel standard until I visited the bathroom.... There I was greeted with an all in one shampoo dispenser in the shower which may be acceptable for a hostel or a 2 or even 3 star hotel but NOT for a 4 star hotel. Toilet paper from a dispenser that gave 1 sheet of toilet paper at a time is acceptable at a hostel or an airport bathroom NOT at a 4 star hotel. On the first morning of my stay, I used the shower putting 2 towels on the bathroom floor. I came out of the shower which had water all over the floor as the shower design made it impossible for water to not accumulate on the floor. I came out of the shower and the bathroom floor was insanely slippery and I fell hurting my left foot and two of my toes. I though they were broken I couldn't move them. I tried to get up from the floor by holding onto the door and it was impossible to stabilise my feet and that's when I knew something was wrong. I suspected that something about the way those tiles were cleaned meant that they became really slippery on first contact with water. Unnaturally so. I contacted the owner to complain about this and she brushed it off saying she was sorry and that I should go to the reception for help. They took me to a nearby pharmacy and got me some plasters and a cold cream, the cost of which they covered. They also gave me disinfectant for a small cut which had EXPIRED. I had trouble walking and until the end of my stay I could only walk short distances and slowly. My foot would get swollen every night. I could not dance at my sister's wedding 2 days later and I couldn't do many of the things I had planned to do. After my accident I went for breakfast only to find that the so called breakfast was a small table. There was poster about it being "nutritiously balanced". What that meant that you had a choice of a carb, a fat and a protein. The carbs consisted of either a sesame bun (which would often run out) or toast bread or some sort of grain which you would enjoy with milk if you are a goat. You can imagine the rest of the choices... Fried eggs and fake bacon was the only hot food available and it wasn't even hot. They were room temperature. The juice was cold and nice if you had it first thing in the early morning and lukewarm watered down p

Although the hotel was fairly good regarding the room facilities and the nice breakfast we were not able to sleep at night! There was a lot of noise coming from the street below. It was like we were sleeping on the street regarding the levels of noise! The windows were thin and wooden and didn’t seal so all the sounds from the street were coming in. We were on the second floor. They did provide earplugs in the room which proved they are aware of the issue. For a four star hotel it was very disappointing! We were visiting for an important chess tournament for my son and we didn’t get any sleep or proper rest the night before. We had to check out and find alternative accommodation in the morning. They didn’t compensate s in any way for the extra night we didn’t stay! Also the person on the chat that I complained about the hotel was very unhelpful and disregarding! The room had a vent that worked all the time and made it cold even when turned off. The balcony they advertise they had was just a window door and was very dirty as was the ceiling that had a disgusting stain (see photos).