The Excelsior Hotel

The hotel is in a very nice location staff were lovely and amazing

A small luxury hotel in the middle of everything. Comfy beds, pillows, a great breakfast. There is also a indoor paid parking place next to the hotel. ( 20 euro daily) One minus: Our room had a connection room door to the next room, you hear your neighbours’s talk, shower etc.

I loved Excelsior and would recommend it to anyone looking for a charming luxury hotel at the heart of Thessaloniki. Hotel staff is very kind and attentive to all the details that count. Rooms are comfortable and beautifully furnished. Breakfast is heaven! You will love it.

An absolutely stunning hotel. The room was elegantly furnished with a gorgeous marble bathroom. The daily breakfast offered a wide variety of options to suit all tastes. Conveniently located, it was just a short walk to Electra Palace, where our conference was held. I would definitely choose to stay here again for both business and leisure.

Great place!

A really nice hotel, with a host of friendly and efficient staff. Our room overlooked the street running to the sea, and had a bit of a view of it too. I can’t fault the room. Spotlessly clean, really appreciated the turn down service. The breakfast was great, buffet style along with a selection of eggs cooked to order. I tried several of the options and they were great. I think you can have an evening meal in the breakfast room, but it’s not well advertised at the hotel, if they do. The staff were the strongest point at the Exelsior, so friendly and happy to assist with queries. This is first time we’ve tried a city break over a beach destination holiday and Thessaloniki benefits from enough going on for our week long stay not to be boring, and staying at the Exelsior was a real treat. Lots of nice restaurants all within walking distance, as you’d expect in a large city.

If I am honest I booked this hotel as I expected a 5 star hotel to have a pool or be near the beach, at the very least have a gym. After booking I realised I was wrong in all respects, so hired a car for the two week stay, the nearest pool is Waterland - a 35 min drive away, the nearest beach is Perea - a 35 min drive away. Parking is 25 euros a night, but the hotel provide a free valet service which makes the experience quite pleasant. This having been said, the hotel is extremely well located to Thessaloniki and central, the rooms are lovely and clean. The service is beyond exceptional. For a 5 star, it did however let itself down...we wrote in November over 8 months before our arrival in July, to explain our teenage (15 and 18) children are male and female and can not share a double bed, we asked for a twin room and were told in the circumstances and because there were only a couple of twin rooms in the hotel, the request would be "noted". I assumed this meant it was all in order, as we were staying 2 weeks and I had explained why a twin was needed....noted meant "ignored" - and we arrived to be told the hotel was full and noted really meant "subject to availability" which meant "ignored"...luckily my son was arriving a few days later and a twin was made available to us before he arrived, but not without much discussion and me getting quite frustrated. The rooms: well the radio didn't work (it was fixed) the TV didn't work (again fixed the following day), the fridge didn't work, and we were still discussing broken fridges 8 days into the 14 day stay - it was eventually sorted. The light bulb was broken (again it was fixed). These things can happen, and everything was sorted with a smile, what was still disappointing is that there was no streaming services- the only channel in English is BBC news. So no gym, no pool, no beach, no watchable TV...not to worry, the breakfast must be superb you are thinking... The breakfast: the buffet is AMAZING, really lovely mix of food, juice and great coffee - but again, a bit like everything else im the hotel it let itself down at the final hurdle, the cooked menu - which quite frankly was disgusting. The Eggs Benedict, had no hollandaise sauce, the omlet was so overcooked and dry it was awful and so if you want something warm sausage and cheesy chips are an option and were ok. But, if you stay away from the cooked food, the rest was amazing, and service was good. All in all, I am not sure if I just expected too much from a 5 star hotel...I just felt that the stay could have been better, with more preparation (reserving the room requested in November), checking the rooms for working fridges, lights, radios and perhaps even considering complimentary daily water in the rooms. BIG SHOUT OUT to the staff, who were without exception lovely and accommodating and apologetic when things weren't right - they are likely what makes this hotel a 5 star! But my review is a 4 star, as it my stay didn't have the 5 star