Hotels in Sydney Central Business District, The Rocks

Twin was very spacious. Travelling for work and was economical to share, including breakfast. Excellent sized room, decent in-room dining options and quality. Beyond expectations for a la carte breakfast, really smooth coffee. Gym was very well equipped, with light refreshments and storage available. Staff helpful, jovial, patient and friendly. Lovely, heritage building close to light rail and either end of Sydney CBD.

Stayed in a heritage room for the third time over the last 15 years and the rooms are showing there age. Also maintance is lacking. 8 inch crack in basin, a builder has written 20/07/20 behind glass in toilet , presumably before it was completed for the Olympics. Door hardware loose and crooked. General appearance just above shabby. No a/c in foyer during the two night stay, meaning enjoying a drink was a sweaty affair. Broken awning about breakfast restaurant. Looks shabby now.  No one I say appears to do any cleaning.  Disappointed for what is supposed to be five star and cost $492 per night. Can’t justify going again.

Excellent location and value for money. The staff were extremely helpful. We were able to check in early and access our room. The hotel also looked after our bags on the last day. The Harbour Bridge, The Rocks and the Opera house are all within walking distance. The room was comfortable and cleaned daily. Great value for easy access to the city!

The hotel is easily accessible from the train station (as it is a slight downhill). The staff, from being met with a wide smile by the concierge to the check-in staff, are friendly, professional and just a joy to interact with. The rooms are well appointed, bathrooms absolutely spotless and the bed was very comfortable. Breakfast is good, but very few Asian options available. It should be noted that Google maps is not truthful about the fact this part of Sydney is ”mostly flat”... so walking shoes are a MUST as the hotel is so very close to a number of wonderful places to see, explore and enjoy a meal.

Love the service here, they are very accommodating and welcoming. Even recognised me from weeks before. Location is amazing, near to the CBD and walking distance to where you wanna go as a tourist.

The hotel is located in an excellent location in the heart of the Sydney CBD. The rooms are spacious and clean however a bit dated. Although the room was pre-paid my card was charged for a second time. I pointed this out to the front desk staff and it was quickly resolved although I wonder how often that happens. The entire hotel is in need of a refurb so not sure the rooms are worth the price however it served my purposes and was not a bad experience.

Had a twin room with family. The hotel is quite disjointed with 2 lobbies. Very busy street to navigate in a vehicle and expensive valet. Multiple times we called the central service line to only have it ring out. When the phone was answered it took (in some cases) hours and repeated follow up to get 1 extra towel. Also we had to request larger doona's because the ones on the twin bed only just covers the top of the bed so as soon as you put two people in it, its not large enough t cover you. Concierge on checkout was hopeless. He didn't bring a trolley to help with luggage, then my wife and son manhandled the remaining luggage. I had asked for our car to be brought up and after waiting for 15 mins we were told it would be another 30-40 and would we be happy to tbe escorted to the parking garage? That was actually the most convenient in the end. Overall would not stay again or recommend.

The staff was helpful and the room is ibis standard so we knew what to expect. The breakfast was very good and I really recommend to include the breakfast at you booking. Location is very good close to lots os touristic point and the Museum train line so super easy access to airport and any other point.

Stayed for three consecutive days, satisfied Good location, very convenient for going to attractions and shopping, opera house, Hyde Park, etc., walk for more than ten minutes. Upgraded to a large suite, very spacious, welcome wine and snacks were prepared. Can't get up at breakfast time, ordered a meal to be delivered to the room, tasted good.

I would I could vote 10 out of 5 for the customer service, because at Capella Sydney, the staff actually cares and treat you like an individual. Everything was simply perfect from start to finish. The rooms are clean, high tech and extremely spacious and could easily fit a family comfortably. The in room dining menu could do with a bit more variety, but the quality of the food was superb. All dining options on site are equally fantastic - must try is the the whole duck at the Brasserie and The Rocks cocktail at McRae Bar. Highly recommend Capella Sydney if you're looking for a beautiful, relaxing place away from the hustle and bustle.