Alexandra Resort - All Inclusive

Our week-long vacation in Turks and Caicos was absolutely incredible! As two couples in the 55-65 age range, we were eager to soak up the sun and enjoy the beautiful beaches. We chose the Alexandra Resort for its stunning, pristine beach, and we couldn’t have made a better choice. The sand was clean, soft, and delightful, while the ocean was calm, crystal clear, and warm—perfect for spending hours swimming and relaxing. We stayed in a convenient, clean, and comfortable garden studio room, which was ideal for our needs. We dined at all the resort’s restaurants, and the food was consistently excellent, paired with outstanding service. A special shoutout goes to Andreas, Coreylee (the resort’s beloved bartender), JudyAnn, and Angela, who went above and beyond to provide us with warm and attentive service. We also enjoyed our time at Blue Haven, where the lovely pool and fun entertainment made for a great atmosphere. The food at Fire and Ice was fantastic, and we were especially impressed by Michael’s exceptional service, as well as Harryson’s attentiveness at the 360 Infusion Bar. Overall, our trip was filled with unforgettable experiences and wonderful hospitality!

We've come a couple of times now to Alexandra for NYE. A few years ago, another hotel group took it over and this improved the food and beverage offerings, greatly. NYE they always have a lot of family friendly entertainment, which my kids enjoy. Provo is costly around the holidays but otherwise, I wish we could come every year to ring in the new year!

We loved the Alexandra Resort! Thank you to the entire staff for making our experience so fabulous. The beach is pristine and the ocean is by far the most gorgeous we’ve seen. Turks is truly paradise. Everything was a breeze from check in to check out. You feel like you are on your own island, it never feels crowded and no wait for anything. All of our dining experiences were terrific. The front desk staff made us feel so welcome, and were quick to help with anything we needed during our stay. Extra thanks to Farrar and Keisha at the beach and pool bars, and Ronald at the smoothie bar. We will certainly return to the Alexandra! It is paradise…how could anyone complain!

Met the family in Turks for a great week! Our trip was smooth for the most part. We ended up doing Unique Tours horseback riding (would not recommend if you are looking for more of an exciting ride, we just walked circles in the ocean) but snorkeling with Caicos Dream tours was amazing and worth the money! Our rooms were spacious and housekeeping did a great job making sure they were ready for us when we came back for the day. In terms of food, the buffet was OK, typical spread for what you would expect. Black rock and fire and ice were worth the reservations, however, you were not able to make a reservation until the day you want to go Which was frustrating as we had a bigger group and we’re unable to get reservations on a few of our nights. The activities team was great, Trying to engage the guests at the resort. Cheeke and Romaine The best and really put the Special details into our trip. In terms of the bar staff, Nathaly at The coconut bar was our favorite. Staff at the beach bar were not as engaging and we found that they were more Interested in talking to each other than serving the guests. Overall, we had a great time

I have travelled to all inclusives in many different countries and price points. This resort doesn't disappoint. The beach is absolutely breathtaking. Check in was simple. Our room was not ready (we arrived before check in time) and we were allowed to go have lunch and then return around 3. Our room was impeccably clean and updated. We stayed in the garden view rooms in building 3. We were hardly in our room, other than to shower and sleep. After reading some other reviews, I was apprehensive about service but found only a couple of people to be unkind. Farrar at the beach bar is the biggest sweetheart! She ALWAYS had a smile on her face and was so friendly. She was definitely a highlight of our trip. Also, Cheeky, Lettuce, and Barbie with the entertainment staff. Skyers and Ronald were also memorable. They smiled every time they saw us. They were always asking us how we're doing, making sure we were having fun, and engaged in lots of fun conversations. The pool is being remodeled very soon. It is older, but we didn't spend much time there. People mentioned it being murky, however people enter with sand and tons of sunscreen on. The food and drink was another highlight. We LOVED Black Rock grill and the beach side BBQ was delicious! Tons of drink options and the breakfasts were delicious as well. We went for my husband's birthday and did not bring our young children. However, we would most certainly bring them back to this beautiful place. I saw multiple kids run up and hug staff and the staff knew their names and were just as happy to see them. We went over to Blue Haven one afternoon and had an excellent time. But the beach is not even comparable. The food there was delicious and it was very nice to have the option to go over there. We really enjoyed the kayaks, hobie cat, and snorkeling. The watersports staff was helpful and friendly. We brought some small floats and they blew them up for us. Overall, I would not hesitate to book this resort again and again. We had a relaxing, fun, stress free vacation and cannot wait to go back! Thank you Alexandra!!

Brown, Celine, Claudy and Adrian have excellent customer service. From the moment our party arrived we were greeted with smiles and treated with respect. I would definitely recommend this resort if you’re looking for a place to stay in Turks and Caicos

I generally don't write reviews but really don't want other travelers going to the Alexandra Resort with high expectations only to be disappointed. Honestly the resort has a good rating and I thought the negative reviews were outliers. That was a mistake. A few comments: Upon arriving to the resort you stop at the front desk. Other all-inclusives we have been to generally have a nice reception area with welcoming staff. At the Alexandra Resort the front desk/reception area is essentially a renovated bus stop with staff that just seemed like they didn't want to be there. First room we were given had the overwhelming smell of mold and mildew. Tried staying there for a night but could not deal with it and asked to change rooms the next morning. The front desk staff agreed to change our room but said we needed to wait till noon for new room to be ready and to come back. Came back at noon, room still not ready, come back at 3. Came back at 3, room still not ready and was told to come back "later". After asking to speak to someone about this, the general manager walked over handed us a slip with a new room number and said it's in the renovated building. New room was nice and didn't smell. The situation was a hassle for us and seemed like we were "inconveniencing" the staff. The overall experience at an all inclusive was lacking and unwelcoming *In general the staff at the resort seemed uninterested in being hospitable. - If you asked for anything above the minimum you received a dismissive response. We were a group of 8, there was always someone who didn't get their lunch or dinner and if you brought this to the attention of your server maybe they would correct it, eventually (after everyone else was done eating). Getting a 2nd drink or refill was hit or miss. - Maybe it's my expectation but I assumed staff at an all inclusive would be congenial, that's not the case here. To be fair some were nice and good-natured personnel but on the whole that's not the case. The sister resort at the Blue Haven had a much better environment. Bartenders/Wait staff that smiled and said hi. The one night we had dinner at the Fire and Ice Restaurant our waiter Andre was so good we tipped him very well since it was such a big difference from the rest of our stay. If I decided to come back to T&C I'd definitely pick the Blue Haven over the Alexandra even though the beach area is pretty small. I'd probably just go with a different resort all together. Positives * Beach at the Alexandra is great. A lot of seating and water is crystal clear and calm. * Food at the Alexandra was pretty good.....if it actually shows up * Blue Haven Staff - activities director, wait and bartending staff were all nice and accommodating Negatives * Alexandra Staff demeanor. Expect the bare minimum here and you won't be underwhelmed * Resort facilities are dated - Reception area, pool and unrenovated buildings are in need of serious attention.

We had an incredible stay at Alexandra this week! The staff was super attentive and very friendly and welcoming. Check in process was a breeze despite having to wait a little for our room, but no big deal. There were so many food options and the it all was pretty good! You can go over the sister resort as well to eat there, but we felt full filled by Alexandra on the day we didn’t eat off the resort. The beach was AMAZING!!!!! probably the best thing about the hotel. My only complaint was the pool water always seemed murky and dirty but we didn’t really get into it since the beach was so great. I’d definitely go back for another stay.

The Alexandra Resort exceeded my expectations! The service was outstanding!! No matter where we ate, drank, swam or just relaxed, an employee from the resort was always willing to help us out! The room was incredible!! We stayed in an oceanfront, 2 bedroom villa. It was gorgeous and looked EXACTLY (actually, even better) like the pictures online! The food was wonderful!!! And the drinks were just as wonderful! I would recommend this resort to anyone and everyone!! Superb!