Hilton Grand Vacations Hotels in The Big Island (Hawaii island)

Nestled along the serene shores of Waikoloa, the Hilton Waikoloa Village is a haven of luxury and tranquility. Our recent stay at this breathtaking resort was nothing short of extraordinary, thanks to the impeccable service, stunning accommodations, and picturesque surroundings. From the moment we arrived, we were greeted with warmth and hospitality that instantly made us feel at home. The check-in process was smooth, and to our delight, we were pleasantly surprised with an upgrade to a Royal Suite in the palace tower. Stepping into our suite, we were greeted by spacious elegance and panoramic views of the beach and lagoon. Every detail, from the plush furnishings to the tasteful decor, exuded luxury and comfort. The grounds of the Hilton Waikoloa Village are a true testament to paradise. Meticulously maintained gardens, winding pathways, and cascading waterfalls create an oasis of serenity amidst the lush landscape. We spent hours exploring the resort, discovering hidden gems around every corner. Whether lounging by the pool, strolling along the sandy shores, or indulging in a rejuvenating spa treatment, every moment was a blissful escape from reality. One of the highlights of our stay was the exceptional service provided by the staff. From the friendly greetings to the attentive care, every member of the team went above and beyond to ensure our comfort and satisfaction. Whether offering recommendations for dining or arranging memorable excursions, their genuine hospitality made our experience truly unforgettable. As seasoned travelers who have explored destinations around the globe, we can confidently say that our time at the Hilton Waikoloa Village surpassed all expectations. It was more than just a vacation – it was a transformative experience that left us longing to return. If you're searching for paradise on earth, look no further than this remarkable resort.

A review of the Westin Hapuna Beach Resort: My family and I recently completed a vacation stay at the Westin Hapuna Beach Resort. Overall, the resort is wonderful with a few rough edges. The resort is located on the west side of the Big Island, about 30 miles north of the airport -- with ”island traffic” plan on 30-45 minutes if you need to travel down into Kona. This resort takes full advantage of its beach location, which is consistently rated one of world's best. Hapuna Beach is an amazing long crescent-shaped beach great for swimming and snorkeling (near the coral at the edges of the beach. We saw turtles, octopus, and a wide variety of fish). The beach is perfect for families with children, though the water can get a little rough if the trade winds are blowing. Check-in was smooth and efficient. My elite membership was recognized as well as my birthday during our visit. We were offered points of elite breakfast credit, which included continental breakfast for two in Ikena Landing. Upon arriving to our room, we were greeted with a lovely bottle of wine and assorted goodies for our celebration. Our room was clean and well-appointed. We were staying on a points redemption, so no SNA option. We had a ”partial” ocean view room but I suspect we were given an ocean view room because we had a wonderful view of the ocean and resort grounds. According to front desk personnel, the resort did have a handful of ”lanai” rooms near the ground level with no view whatsoever, including a small number of no-view suites. We had a spacious bathroom with shower and tub; also a wonderful lanai with a table & chairs along with a comfortable outdoor couch perfect for lounging in the evening with a beverage while watching the sunset. All service requests through the chat function were promptly met and taken care of throughout our visit. Note, this resort also had a free guest laundry facility with detergent and other supplies -- perfect if you pack light or just want to clean off your swimsuits before you head home. Our main gripe relates to the food & beverage offerings and service. The resort's dinner restaurant, Meridia, takes full advantage of the resort views and location. Unfortunately, that's about all it has going for it. For the price point, the food was marginal and service was lacking. For a similar price point, I'd suggest heading up-country to Merriman's for terrific farm-to-table food and great service. As I mentioned, we received elite continental breakfast for two at Ikena Landing, each morning. Upgrade to the full buffet was offered for an additional $25 per person. Prices were steep for breakfast. Servers were friendly but took a while to get food out at times. I would recommend, particularly families working within a budget, to try Piko Coffee Bar. Piko has much better coffee options throughout the day and also offers a variety of hot/cold grab-and-go options (at breakfast, eggs, hash browns and breakfast meats, pas

The hotel is beautiful, but the front desk service is poor. Three hours were wasted at check-in, and there was only one person in the queue when checking out, and a lady's bill was miscalculated. The delay was more than half an hour, and the guests can only wait. It is incredible that there is only one person at the front desk. How can such a service match the hotel brand and beauty? Because I was in a hurry, I had to pay my room card before leaving, the bill was not settled, and my deposit and compensation were not paid. I do not know how to solve the problem later?

Large island parent-child ceiling. Children over 5 years old can host the kids club, which is much larger than Auberge. Children under 5 years old can play with adults and eat for free at any restaurant in the hotel. There are 3,000 kinds of fish in the kings pond. The water surface is calm and safe, which is very suitable for children to snorkel. The fly in the ointment is that there are many people in the room, and the service is not in place. The efficiency is far worse than that in China. Every day for breakfast, you have to wait in line for a seat. Coffee is usually served only after eating. ; Second, the quality of the beach is generally only a small part in the middle that is suitable for walking and is far from Lanai's four seasons, but it is also better than auberge's beach where you can't get down at all. Generally speaking, it is a better hotel on the Big Island.

Hotel is very nice with many swimpools and beach. But service is not that great and hotel breakfast is expensive and not good. I paid so much for each day and you don’t get too much service. If you book early I think it’s still worth it to stay this hotel. Location is very good, near by have markets and shop is very unique. I would like to thank you Ctrip for all you hard work make our holiday very special.

The service is poor, the guests who are not very good at the language are not patient enough. The front desk does not look at the order carefully. If I have already paid the full amount of the room, I will re-collect it once! Bad review!

The room was smaller than expected. The front desk said that the area shown online was plus the area of ​​the balcony. The children's club can only be hosted if you are 5 years old or above. The activity room is not as big as the Four Seasons. There are many stones on the beach, which is not delicate and cannot be stepped on. However, the view from the hotel is still very beautiful and feels richer than the scenery in the Four Seasons. Kalei from Concierge was very considerate and helped us contact the car rental agency and drove the car directly to the hotel. Generally speaking