Esperides Hotel

Good breakfast, good location but customer service is an ABSOLUTE ZERO! When we arrived, no one was at the reception, so we had to call someone that was not even familiar with our booking. The room we were given had nothing to do with the one in the pictures, since the one in the pictures was at the first floor and had a balcony, while our room was at the ground floor with a backyard that you could directly access our room. The description of this particular room in the Booking website also mentioned a balcony, but no ground floor. We went to the reception the same evening, but no one was there, except for a drunk guy that could barely speak. So the next morning, we went again to the reception and the receptionist was there. When we informed her that the room did not look like in the pictures, she told us to leave the hotel if we did not like our room! Rude and disrespectful! To make matters worse, the same guy that was drunk the night before (so drunk that had almost passed out) started yelling and telling us to leave the hotel if we did not like our room, trying to convince us that the ground floor backyard was also considered a balcony! He was yelling at us to go outside, showing us other walled backyards of ground floor rooms in the area as balconies! Our backyard was not even walled! Instead, you could directly access our room through the backyard! The guy said he was the hotel manager, but neither the receptionist nor him had any ID as they should! The room had no mosquito nets, had spider webs over the air-condition and was infested with ants. Of all the hotels visited, this is by far the worst! Customer service is an ABSOLUTE ZERO! Don’t go there!