Golden Gate Hotel

Location & Views: Consistently praised for its stunning mountain vistas, proximity to Golden Gate Highlands National Park, and excellent hiking trails. Many noted it as an ideal base for outdoor activities.

Just over a year ago this was one of the few hotels and accomodation in this country wich was well maintained. Now it is a total mess. The hotel has dirty damaged carpets, plaster is bumped off the walls everywhere. Not a single aircon in the hotel rooms and multi-sleeper units works and according to the staff, it has been the same ever since the aircons were serviced last year and even the technician has no clue. We had two units and the one was as bad as the next. One showerhead was so broken that it sprayed after over the door into the passage. There was also a shower that had only cold water and according the the staff a cold shower is perfectly fine... Even for an elderly disabled guest. With the aircons not working we were told to simply open all doors and windows to cool down. This was in contradiction to the instructions to keep all windows and doors closed due to a troop of problem baboons roaming the resort. The rooms are not serviced, braais are not cleaned at all. Cleaners are not interested in cleaning or packing away dishes. The beds have never been cleaned underneath judging by the old socks wine corks and dust layers under there.