Guest User
May 5, 2025
Nice 4 star lodge in a small big 5 reserve Very family -child friendly; which is a great advantage if that’s what you are looking for. The lodge could be a lot better, but management seem to be missing small touches; who seem to be non existent! We had issues with our room, where something was tripping the power, which housekeeping were aware of in the morning; assuming issues were resolved, only to call reception after 8.30 at night to say there’s no hot water; only to be told, “oh we are aware of it” and we will move you to another room!! (At almost 9pm with a 2 yr old child!!) Never mind the new room was not turned down, and had a dirty throw on the bed!! The food in general was good, but all served buffet style ; so generally food was warm ,not hot, and often dried out from standing; but food quality in general was good. In general the staff were very friendly and helpful, but management seem to be missing, and overall experience could be so much better with small touches!!