Green Point Resort

We had booked it a day before and when we arrived the receptionist informed us that they donot have any room vacant in their hotel. They have other hotels and they can shift us there. And this happened when we reached at night at around 9pm However in the afternoon when we tried to confirm our booking no one informed us about this situation. They had 10 different numbers and most of them were not reachable. One number got connected and told us that we will get a call from the reservation team. And when the reservation staff called they said it's confirmed. After we reach hotel, they were playing the blame game between the reception and reservation team and not being helpful at all. They said their manager had informed the reservation team from Delhi (third party) that the hotel is full. And reservation team told us over call they didn't receive any update from manager. So unprofessional and so horrible experience. We had to argue for about half an hour and then they gave us a room which was booked by someone else and directed the other party to go to another hotel of theirs. We had to basically argue to get our own booked room from the hoteliers.

Very bad experience... very old amenities installed not updated their is not lift facilities interior is very pathetic. Not a comfortable stay ,waste of money . Lights is not proper. Bakws . When I reached in property time was around 1 pm and that time room was not ready I have to approx 30min for room . At night TV was not working I asked in reception to send someone to resolve this but you can't belive that they will take more than one hour to reach my room in 1st floor . One hour they don't even response properly. After one hour one guy came and fix the problem. They took more than one hour from reception to 1st floor room. Guys plz don't go it's full waste of money.