Hilton Puckrup Hall Hotel & Golf Club, Tewkesbury

This is an old hotel and the room I had was quite tired. But it was a comfortable stay for work. The bed was comfy and the shower hot. Wouldn't say the shower itself was that great compared to other chains. The curtains in the room were a struggle to pull closed in the bay window. But it was a friendly enough welcome albeit they didn't acknowledge me as an honours member. Breakfast was really good, high quality and plentiful. Parking is misleading for somebody who has never been before. The signs refer to disabled parking and reception drop off but it's actually the way to the standard parking. I ditched the car in an overflow car park.

I hate writing negative reviews as the hospitality industry have a very hard time however when there is no one to talk to what else can you do No general manager, no deputy general manager, no manager even just a reception team leader Let me start by saying that as a Hilton lifetime diamond member that has stayed almost 2000 nights in Hilton branded hotels I am pretty familiar with them The hotel itself whilst a little tired in areas, is still a fantastic hotel set on a golf course in beautiful grounds however the management and staff really let it down this time. I have stayed here several times and not had an issue but last night was terrible Check in Reception advised that diamond drink voucher no longer offered - so be it. The diamond snack lounge that offered tea and coffee was no longer available - shame. Room Whilst I had booked the second best room in the hotel I was very kindly upgraded to the best room which had a large balcony overlooking the golf course. Corridor Absolute disgrace. At 4pm in the afternoon three piles of bedding and towels just dumped in the corridor with no housekeeping staff to be seen. Room Dirty glasses and half eaten chocolates on the coffee table. Advised reception. They sent housekeeper who argued in broken English that the glasses and chocolates were for us. Had to physically prove that the glasses were dirty. Nice card on the table saying we were “the Best guest of the Day” but next to it another one saying happy anniversary which was obviously for the previous guest. Bathroom still contained previous guests personal effects in the shower tray ! Bar area Decided to have a meal in the bar but the very lad who I thought was a guest turned out to be a waiter. He wore a white shirt with red and black thick stripes down the long sleeves and no Hilton badge. Obviously I didn’t think he was staff Breakfast Welcomed by host saying at 9.15am “you’ve come down very late and we are starting to clear away in 10mins” - nice. Checkout Asked how stay was and advised not great. Asked what happened and mentioned it was a shame they had closed the snack lounge for diamond guests. Was advised they hadn’t and it was still open and the evening receptionist was wrong. Told her what the problems were and suggested eventually we should speak to a manager to give feedback That’s when team leader came out and said no management in the hotel Interesting on the point of diamond lounge she said the receptionist was wrong and that it was now only a breakout area for meetings. On the point of staff wearing shirt with striped sleeves she told me that it was Hilton policy that staff could wear whatever they wanted. Anyway that’s why I had to post this as there was no one that was making any sense Conclusion. Really nice hotel with really poor training and management standards Would I stay again - yes. It has to be better next time.

Had a lovely time at the Hilton restaurant,Thomas W assisting us with our meal,top quality service from him and would highly recommend the restaurant 👍

We returned yet again to the Hilton Puckrup Hall Hotel after 9 months, just to find that nothing has changed since my last review. This time we did stay in the Manor House and although the room was lovely it needs some TLC. Housekeeping was fine on most of the days. However, on Sunday our room had a very minor tidying up around 16h00. Our rooms are normally left with the minimum to do and even this was tooooo much on Sunday. No biscuits, no washing of the glasses, etc. The staff was hit and miss, the clearing of tables in the bar was was hit and miss, ordering a cocktail on a Friday afternoon was a hit and miss as they had no tequila, finding a table outside with a parasol was more of a miss than a hit as there were only 2 parasols of which one was in need of repair. The plants in the containers at the outside area of the bar were all dried out and dead for several months. The food however was excellent, but that is not enough of a reason to return. Management, maintenance and housekeeping need to have a good shake up. Please note that this is my 6th visit to a Hilton Hotel this year and know what a Hilton should offer.

This hotel isn’t awful, it’s just tired. A few examples. The showers are the crappy hand held over the baths. The flow is poor and you feel very underwhelmed. The chair for the dressing table doesn’t fit underneath the dresser so it sticks out in the room meaning you can’t use the dresser, you can’t really walk past it either as it’s so close to the end of the bed - and if you do you bang your leg each time you walk past. Overall, just old and tired. But management will know this if they are honest.