Guest User
January 31, 2023
We checked in and tried to connect to wifi with the password provided. We kept getting the message "no internet connection" I called the front desk and the lady who checked us in said we are not going to be able to connect through Comfort Suites network and gave us a name of some special network, which had to be typed in manually. Still no luck. I had to take the lap top and the phone downstairs and front desk lady was able to connect the lap top, but could not connect the phone. All of this was very inconvenient and time consuming. Our room was clean overall, but there was a huge dried up mass by the couch and comforter had a couple of little stains. I reported that to the front desk lady and told her we just going to live with this for one night we were there, we just don't want to be charged for these damages, since they were not caused by us. The reason we were concerned is because in order to stay there, we had to swipe our card and got charged $125 up front. Lady said that if there are no damages in room, charges will fall off. Lady referred to me as hon instead of reputable place appropriate mam and didn't apologized when I pointed that out.