Guest User
January 31, 2023
I wanted to give acknowledgement and accolades for the exceptional managerial and customer service that Dee, Manager On Duty provided during my hotel stay. Dee demonstrated leadership and teamwork in addressing my requests, service, and accommodations to make my stay outstanding. The teamwork with Jen (Jennifer) at the front desk an Evie, Assistant Manager of Housekeeping exceeded expectations. All were very professional, personable, attentive, and caring in assuring the best customer service was provided throughout my hotel stay, from checking-in to checking-out. As a frequent traveler, I was impressed with the staff (team) work ethics and friendly disposition. From my experience and observations as a guest, Dee as the hotel manager had an engaging way of being that truly appeared to show a high level of trust with Jen and Evie, as a team to represent Marriott organization extremely well with a level of commitment to maintain a well maintained hotel and services befitting an outstanding and customer focused hotel management team. All made my stay a pleasurable one, and I look forward to staying there again, and I will recommend the Springhill Suites by Marriott in Terre Haute, Indiana to relatives, friends, and business associates. My accolades to Dee, the Manager on Duty, and to the team leaders Jen, Front Desk, and Evie, Housekeeping. Sincerely, Christopher Hicks