Hotel U Kozicky

Nice hotel with bar and restaurant. Bedroom modern and tidy but on the final night of our stay we had no hot water and when I complained all I got was "sorry there is nothing we can do" Upon checkout I complained again and got a 10% discount off my final bill which I accepted. Breakfast was good except that on 2 mornings they ran out of bread! Dinner in conservatory was very nice Don't pay for car parking as there is ample on street parking free of charge Overall, good location, ok breakfast but lacking in certain areas

We stayed at the hotel for 4 nights. We booked everything in advance and paid for 2 rooms + VAT + City tax. The problems started pretty fast: We were not told that there's a lift from the parking to the lobby and 2nd floor. We took 2 suitcases and 4 trolleys up the steps. The lift goes to the 2nd floor. The rooms are on floor 2.5. Seriously. We had to carry all of our luggage to another half floor to reach the rooms. The rooms had quite a few women's long black hair on the floor, especially on the rug. We told the cleaning lady that the shampoo container is empty and regarding the hair. When we came back in the evening, there were still hairs on the floor and on the rug. We talked again but there were still hairs on the floor everywhere. One morning there were croissants for breakfast (there were only 3 when we arrived). Hotel staff came, took all the 3 and nothing was left. We asked for croissants, the answer was no, finish. It was 1 hour before closing the dining room. No reason for not having more for your paying clients. We wanted croissants for our children but they didn't care. The lift to the parking lot was not working on the check out morning. We had to carry the 2 suitcases and 4 trollies down the staircase. Once again, no help offered. What made us especially mad is 2 things: 1. We rented 2 rooms with double beads: one for the parents and another one for the children. We paid via booking in advance for 2 rooms + VAT + city tax. One of the two rooms had the sofa prepared for sleeping. We told the front desk lady that the children will be in one room and the parents in the other room, we will not need the sofa bed. She said OK. Upon check out, we were charged extra for the room, a lot extra. We also had to pay VAT and city tax, even though it was pre paid. We showed the woman at the front desk that there's a mistake and that everything was prepaid via Booking, including VAT and city tax. We showed her the receipt. She couldn't care and was very rude and impolite and argued with us in an inappropriate manner. We paid much more, including what was already paid for. 2. Payment for parking lot. We asked if we could park in the hotel parking lot (the hotel was empty except for a few rooms). They gave us an ok to park for 2 nights. Upon check out, we were demanded to pay extra for the parking, even though no one told us in advance we will have to pay extra for this. We would have NEVER parked in the hotel parking lot. The hotel was far from being full and PLENTY of free parking outside. Too many things went wrong. There are so many hotels around you. We DO NOT recommend the hotel. We DIDN'T enjoy the stay. We were humiliated and didn't feel liked wanted guests.