Guest User
February 14, 2023
I stayed here for two nights because I wanted my kids to play in the snow. I wanted to play a lot, so I hurried over as soon as school was over on Friday, and finally arrived late, but the room I had booked for two consecutive nights had a different room each night because the bath wasn't working. I didn't want to waste time moving rooms, so I thought it was a bit annoying, but they changed me to a higher grade room, so I thought it was okay. Then I played a lot and went to the room I was originally going to stay in on the second day. I had dinner early and was thinking about relaxing in the hot spring in my room, but the hot spring was only cold, so I called the front desk. They told me to warm it up with the reheating water because that's what happens, but it didn't get warm at all, so I called again. They said they would come to the room to check, so they waited, but it didn't get fixed and time just passed by. I have kids and it's a waste of time to not be able to take a bath forever, so I said I don't need to, so I told them I didn't need to, and they left, so I ended up not being able to take a bath in the room. They apologized when I checked out, but that was all. The selling point is that you can take a bath in your room, right? The temperature of the hot spring water posted wasn't that low, so isn't that strange? It's not a place we can go to often, so I want my precious time back. My kids were happy that they had fun playing in the snow, but it was a trip that left me feeling a bit frustrated.
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