Holiday Inn Express & Suites Tell City

We arrived at this Holiday Inn tell city I was already a little concerned when I saw the garbage cans overflowing outside. But what I did not expect what I found in the rooms upon first enter in the room it looked to be in decent shape but then I start a notice in that it was a cheap remodel my wife instantly noticed ants on the bathroom sink (alive)and then I noticed a cockroach on the floor next to a piece of popcorn that had been left by the refrigerator when I shut the bathroom door there was more popcorn between the tub and the door that had not been cleaned up. I immediately notified the front desk. The poor girl there was horrified by what we had found and showed her pictures. She was completely embarrassed by the situation and offered us a different room and grab the keys to the other room and went and checked it out before moving things and then that is when I found black mold coming out of the air conditioner unit you could I immediately smell something when you opened the door and then went down and showed her pictures and I felt like she was going to be in tears I know it was not her fault but it was quite a hassle at 10 PM at night I called ihg customer service they refunded my points which is a total nightmare with Ihg and their points when you pay with points the girl at the front desk canceled our second reservation without hesitation and without charging us I apologized for/to her that the company she worked for put her in an embarrassing situation and would put their employees in that type of a situation or even work environment. There’s absolutely no excuse and by the way yes the cockroach was alive and took off running and this was on the fourth floor so you know every other floor is infested Live ants live cockroaches equal other live bugs that could be anywhere even in bedding. Even though I am a diamond member I never asked for anything more I just asked for these hotels provide what they say they are going to provide not just to me but to everyone and basic cleaning and pest control should be on the top of the list as advertised especially when you’re paying a ridiculous amount of money for rooms. stop under paying your employees and pay them the correct amount of wages to get the job done correctly. Do you think I heard from management of the hotel even being a diamond member not at all they left it up to their poor employee on the night shift at the desk to handle their mistakes and their problems completely unacceptable. I hope she finds a better place to work with a better company I would strongly suggest to try Hilton or Hiatt. As you can see from the pictures of the thick dirt on the baseboard and corner of the floor their cleaning standards are obviously very low.

Overall, we loved Santa's Lodge. The staff was great, it was clean, breakfast had a nice variety of choices, and the big yard was great for playing outside. The only reason i gave 4 instead of 5 stars is the pullout beds. They were terribly thin, uncomfortable and loud. If you don't need the pullouts, the rooms were fine. They're dated, but clean and comfortable. But if you need the pull-out for someone to sleep on, I'd book two rooms next time instead.

Hotel room The hotel was very clean and the staff was very friendly and polite. The only issue we had was with the tv remote working properly, probably needed new batteries

I was very disappointed. Staff with attitudes, dirty room. Spiderwebs in the windows and corner of room. Shower head filthy, food for breakfast was cold. And I went down early to make sure my food was hot and fresh. I was very disappointed. Beds were hard. My back has been hurting since I slept there. I was looking forward to having a good experience because I drove almost nine hours to get there for my granddaughter’s wedding. Also put a $50 hold on my bank card. And when I asked them about it, they informed me that ******* would take the hold off. That they don’t do that. The hold is still on my card. I will NOT ever stay there again in Indiana.

Poor Condition and Service The only elevator was out of service for our complete stay of three days. And for two of the three days they missed my wake up call with no excuses.

It was dirty in the room and musty smelling and elevator was broken