Brown BoBo, a Member of Brown Hotels

We stayed in the Tel-Aviv location for 2 nights. The room was convenient and tastefully decorated. The breakfast was delicious with plenty of options The most important feature for us was customer service. We met three different concierges, Ilya, Alex and Timur and all of them spoke in 3 different languages (at least) and were eager to help with all our questions and requests. Definitely will suggest this hotel to our friends. Thank you!

Looking for a place to spend few days off, you go through alot of hotels here and there, but sometimes, while you search for any nice normal hotel to enjoy few days alone, you simply pick up the phone and wanna book it, right? But this is not the case with me, the nightmare of trying to book a room at the this hotel was just waste of time, calling and calling no answer, and once someone answer after a very very long time, its the wrong department, and after you do call again, and then someone will redirect you again, and after that, you need to call someone else, and after all that, the price goes up just wasting time trying to reach someone and book a room from the department of the hotel that suppose to do it for you, thats why they are there from the first place and thats why they tell you press 1 for this and press 2 for that. After a very long time of headache and no one answer, the prices went up on price as the waiting game and the unprofessionalism of this hotel, is simply a joke, so if booking a room in this hotel is a nightmare and customer service is awful , what wondering the real thing how it looks like, I think its a disaster. As they say, first impression is everything, so far everything is really really bad, bad customer service, no one get back to you, they dont answer the phone only after a very long time, and worse, they keep redirecting you and usually its the wrong department. What a joke in the hotel industry. To all my amazing loyal readers, now they are more than 53000 readers, you can check your self. I dont recommend this hotel from a a very bad customer service and wasting time, as I could simply just go with another hotel, but usually you always say, lets give them a chance, but when its been born bad, then its bad all the way. Save your self a headache and go with other hotels they know what's customer service means.

Clean and v comfortable beds. Rooms are small (which is why the price is reasonable for Tel Aviv) but there are plenty public spaces and the decor/design are great.

Simple clean accommodation in an excellent location which is walk distance from most attractions

The Hotel is located in a vibrant quarter of Tel Aviv. There are numerous restaurants and bars in the immediate neighbourhood. The hotel is located in several floors of a high-rise building. An underground parking garage gives direct access to your relevant hotel floor. The hotel interior is a bit old, but in a very good condition. The breakfast buffet is superb. The service is very friendly and the employees do their very best to accommodate the visitors' requirements. There is a very nice bar on 14th floor with excellent cocktails and good food. In all, a very pleasant experience and a sincere recommendation from us. Thank you!

The elevator system takes a few minutes to get used too. Several rooms per floor so it's quite maze like. I saw a cockroach in the bathroom. It's an old place and bit overpriced. Overall it's a basic budget spot with a good location. Worked in a pinch but there are better options around it for the same price.