JW Marriott Hotel Surabaya
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1 room, 2 adults, 0 children
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JW Marriott Hotel Surabaya

No.3 of Premium Hotels in Surabaya
Jl. Embong Malang No.85-89, Kedungdoro, Kec. Tegalsari, Kedungdoro, 60261 Tegalsari, Surabaya, East Java, Indonesia
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hotel overview picture
Last booked 40 mins ago
Highlights
Free parking
Varied breakfast
Superb views
Lots to do
Excellent service
Amenities
Sunbathing area
Outdoor swimming pool
Sauna
Massage room
Executive lounge
Gym
Private parkingFree
Priority airport pick-up
All amenities
Property Description
Perfectly located near Tunjungan Plaza Mall in the Surabaya, Indonesia city center, JW Marriott Hotel Surabaya is a luxurious, 5-star hotel in Surabaya City for business and family vacations in a vibrant destination. Experience the height of 5-star luxury in one of our 407 beautifully hotel-appointed rooms, including 22 extended-stay apartments. Stay in the heart of Surabaya’s shopping and business district, minutes from Suramadu Bridge, the House of Sampoerna, Tugu Pahlawan, and Sanggar Agung Temple. Savor delectable Japanese, Chinese, and Indonesian cuisines and the city’s newest steakhouse in our four distinctive restaurants. Gather in versatile meeting and event space with custom catering and expert planning. Family-friendly features at our Surabaya hotel include a pool with panoramic views and the JW Terrace by the Pool venue for movie nights. With ample self-parking and a 24-hour gym and massage service, JW Marriott Hotel Surabaya provides comfort, relaxation, and style for your visit to Indonesia.
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9.1/10
Great
Facilities: Complete facilities. Service: Very good service
All 361 reviews
Surroundings
Airport: Juanda International Airport
(19.2 km)
Train: Surabaya Pasar Turi Train Station
(1.7 km)
Train: Surabaya Gubeng Train Station
(3.9 km)
Landmarks: MaxOneHotels @ Tidar Surabaya
(280m)
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Overview

Rooms

Guest Reviews

Services & Amenities

Policies

Three Bedroom Residential Suite, Executive Lounge Access
4

Three Bedroom Residential Suite, Executive Lounge Access

1 King bed and 2 Single bed and 2 Single bed
Has window
Non-smoking
Private bathroom
Toothpaste
Curtains
Electric kettle
Room Details
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Deluxe King Room
5

Deluxe King Room

1 King bed
Has window
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Room Details
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Two Bedroom Residential Suite, Executive Lounge Access
7

Two Bedroom Residential Suite, Executive Lounge Access

1 King bed and 2 Single bed
126m² | Floor: 4
Has window
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Room Details
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King Room With City View

King Room With City View

1 King bed
Has window
Non-smoking
Air conditioning
Private bathroom
Minibar
Tea bags
Room Details
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One Bedroom Suite, Executive Lounge Access
6

One Bedroom Suite, Executive Lounge Access

1 King bed
Has window
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Room Details
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Executive Junior Suite
4

Executive Junior Suite

1 King bed
Has window
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Room Details
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Chairman Suite
5

Chairman Suite

1 King bed and 2 Single bed
Has window
Smoking Permitted
Air conditioning
Private bathroom
Refrigerator
Minibar
Room Details
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Executive Deluxe King Room
5

Executive Deluxe King Room

1 King bed
Has window
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Room Details
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Junior Suite
4

Junior Suite

1 King bed
Has window
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Room Details
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Deluxe Premium Room
4

Deluxe Premium Room

1 King bed or 2 Single bed
Has window
Non-smoking
Private bathroom
Bathtub
Refrigerator
Toothpaste
Room Details
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Deluxe Premium Twin Room
7

Deluxe Premium Twin Room

2 Single bed
Has window
Non-smoking
Private bathroom
Bathtub
Refrigerator
Toothpaste
Room Details
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Executive Deluxe Twin Room
5

Executive Deluxe Twin Room

2 Single bed
Has window
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Room Details
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Room With Two Double Beds With City View

Room With Two Double Beds With City View

2 Double bed
Has window
Non-smoking
Air conditioning
Private bathroom
Minibar
Tea bags
Room Details
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Deluxe Premium King Room
4

Deluxe Premium King Room

1 King bed
Has window
Non-smoking
Private bathroom
Bathtub
Refrigerator
Toothpaste
Room Details
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Presidential Suite
6

Presidential Suite

1 King bed and 2 Single bed
Has window
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Room Details
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One Bedroom Apartment Smoking
6

One Bedroom Apartment Smoking

1 King bed
Has window
Smoking Permitted
Private bathroom
Bathtub
Refrigerator
Toothpaste
Room Details
Check Availability
Premium Room, Twin Bed
5

Premium Room, Twin Bed

2 Single bed
Has window
Non-smoking
Private bathroom
Refrigerator
Toothpaste
Curtains
Room Details
Check Availability
One Bedroom Residential Suite, Executive Lounge Access
6

One Bedroom Residential Suite, Executive Lounge Access

1 King bed
Has window
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Room Details
Check Availability
Premium Room, King Bed
5

Premium Room, King Bed

1 King bed
Has window
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Room Details
Check Availability
Deluxe Twin Room
5

Deluxe Twin Room

2 Single bed
Has window
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Room Details
Check Availability
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Guest Reviews

9.1/10
Great
361 reviews
Verified Reviews
  • Cleanliness9.1
  • Amenities8.8
  • Location9.3
  • Service9.3
Average for similar properties in Tegalsari
Most Mentioned
AI Summary
The hotel boasts a diverse breakfast buffet, centrally located in Surabaya, with spacious, clean rooms and excellent service. However, some guests mentioned noise from the nearby shopping mall.
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
August 1, 2025
酒店有些年代感了,房間的年代感也太大了,地毯臟臟的,浴室破破的,馬桶坐墊鬆動的,味道重重的!但整體服務確實不錯,前台,禮賓,安保都非常棒,比肩國內任何酒店!可是,西餐廳的領位服務意識還需要得到太大的加強!四個人站在那兒聊天都不知道主動迎接客人!
Translate
C‍h‍i‍h‍u‍o‍w‍a‍n‍g‍z‍i
July 29, 2025
總體很好,服務很棒,自帶電源轉換頭,看到吃葯還給我們留言。不過有點不習慣都是男服務員,估計整個城市的水質都是統一的
Translate
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
July 23, 2025
Nice stay
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
July 16, 2025
It has a strong old-fashioned five-star style. The facilities are obviously a bit old, but it still gives people a very comfortable experience. The service is first-class and it is a high-level five-star experience. The service attitude and experience of many domestic five-star hotels may not be comparable.
Original TextTranslation provided by Google
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
July 14, 2025
Facilities: Complete facilities. Service: Very good service
Original TextTranslation provided by Google
R‍A‍S‍H‍2‍5
July 10, 2025
Excellent hotel, high level, everything is clean and tidy, excellent breakfast and very nice staff. I recommend.
Original TextTranslation provided by Google
G‍u‍e‍s‍t‍ ‍U‍s‍e‍r
July 9, 2025
Our second stay at JW Hotel was even better than the first. Although the facilities in the room showed some signs of age, they did not feel old and outdated. Instead, the attentive service made us feel at home. The breakfast dishes were all delicious, and the aftertaste of the food was unforgettable, especially the Indonesian getuk, which was really satisfying and made us want to come back next time.
Original TextTranslation provided by Google
T‍a‍n‍g‍h‍u‍a‍j‍i‍e
July 9, 2025
Average, old facilities, room smells like sewer
Original TextTranslation provided by Google

Services & Amenities

Outdoor swimming pool
Executive lounge
Gym
Bar
Restaurant
Conference room
Multi-function room
Playground
Kids' club
Restaurant
Restaurant
No additional info available
More Amenities
Internet
Outdoor swimming pool
Parking
Private (exclusively for guests) is available On-site parking. Reservation not needed.
Transportation
Business Services
Front Desk Services
Languages Spoken
Food & Drink
Public Areas
Health & Wellness
Activities
Cleaning Services
Facilities for Children
Accessibility
Safety & Security

Property Policies

Check-in and Check-out Times
Check-in: After 14:00
Check-out: Before 12:00

Front desk hours: 24/7

Child Policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.

Cribs and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.

Breakfast
StyleSet menu
AgeFee
Children 17 years old and under
IDR 164,000 (approx. PHP 577.76) per person
Adult
Set menu:IDR 328,000 (approx. PHP 1,155.51) per person
Additional breakfast fees are not included in the total and need to be paid at the property.

Pets
Pets are not allowed

Age Requirements
The main guest checking in must be at least 18 years old

Paying at the Hotel

  • Cash

Property Description

  • Opened: 2002
  • Renovated: 2016
  • Number of Rooms: 407
Perfectly located near Tunjungan Plaza Mall in the Surabaya, Indonesia city center, JW Marriott Hotel Surabaya is a luxurious, 5-star hotel in Surabaya City for business and family vacations in a vibrant destination. Experience the height of 5-star luxury in one of our 407 beautifully hotel-appointed rooms, including 22 extended-stay apartments. Stay in the heart of Surabaya’s shopping and business district, minutes from Suramadu Bridge, the House of Sampoerna, Tugu Pahlawan, and Sanggar Agung Temple. Savor delectable Japanese, Chinese, and Indonesian cuisines and the city’s newest steakhouse in our four distinctive restaurants. Gather in versatile meeting and event space with custom catering and expert planning. Family-friendly features at our Surabaya hotel include a pool with panoramic views and the JW Terrace by the Pool venue for movie nights. With ample self-parking and a 24-hour gym and massage service, JW Marriott Hotel Surabaya provides comfort, relaxation, and style for your visit to Indonesia.

Frequently Asked Questions

What is the cancellation policy for JW Marriott Hotel Surabaya?

The cancellation policy for JW Marriott Hotel Surabaya varies depending on the type of room and booking conditions.

What are the check-in and check-out times at JW Marriott Hotel Surabaya?

Standard check-in time at JW Marriott Hotel Surabaya is 14:00 and check-out time is 12:00.

What amenities and services are available at JW Marriott Hotel Surabaya ?

JW Marriott Hotel Surabaya offer top amenities and services include Shuttle service.

Can I bring my pet inside the JW Marriott Hotel Surabaya?

As much as we love pets, unfortunately, we are unable to accommodate them in JW Marriott Hotel Surabaya.

How far is the JW Marriott Hotel Surabaya from the closest airport?

The closest airport is Juanda International Airport, and it is about 40 mins from hotel by car (19.2 km).

Is airport shuttle service offered by JW Marriott Hotel Surabaya ?

Yes, at JW Marriott Hotel Surabaya, an airport shuttle is available. We suggest you call ahead to confirm details.

About This Property

Nearest AirportSurabaya Airport
Distance to Airport24.89KM
Nearest Train StationSurabaya Pasar Turi Train Station
Distance to Train Station1.68KM
Average Price FromPHP14152
Hotel Star Rating5