JW Marriott Hotel Surabaya
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1 room, 2 adults, 0 children
All properties in Tegalsari
JW Marriott Hotel Surabaya
No.3 of Premium Hotels in Surabaya
Jl. Embong Malang No.85-89, Kedungdoro, Kec. Tegalsari, Kedungdoro, 60261 Tegalsari, Surabaya, East Java, Indonesia
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Last booked 7 hrs ago
Highlights
Free parking
Varied breakfast
Superb views
Lots to doAmenities
Sunbathing area
Outdoor swimming pool
Sauna
Massage room
Executive lounge
Gym
Private parkingFree
Priority airport pick-up
All amenities
Property Description
Perfectly located near Tunjungan Plaza Mall in the Surabaya, Indonesia city center, JW Marriott Hotel Surabaya is a luxurious, 5-star hotel in Surabaya City for business and family vacations in a vibrant destination. Experience the height of 5-star luxury in one of our 407 beautifully hotel-appointed rooms, including 22 extended-stay apartments. Stay in the heart of Surabaya’s shopping and business district, minutes from Suramadu Bridge, the House of Sampoerna, Tugu Pahlawan, and Sanggar Agung Temple. Savor delectable Japanese, Chinese, and Indonesian cuisines and the city’s newest steakhouse in our four distinctive restaurants. Gather in versatile meeting and event space with custom catering and expert planning. Family-friendly features at our Surabaya hotel include a pool with panoramic views and the JW Terrace by the Pool venue for movie nights. With ample self-parking and a 24-hour gym and massage service, JW Marriott Hotel Surabaya provides comfort, relaxation, and style for your visit to Indonesia.
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9.1/10
Facilities: Complete facilities.
Service: Very good service
All 361 reviews
Surroundings
Airport: Juanda International Airport
(19.2 km)
Train: Surabaya Pasar Turi Train Station
(1.7 km)
Train: Surabaya Gubeng Train Station
(3.9 km)
Landmarks: MaxOneHotels @ Tidar Surabaya
(280m)
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Overview
Rooms
Guest Reviews
Services & Amenities
Policies
4
Three Bedroom Residential Suite, Executive Lounge Access
1 King bed and 2 Single bed and 2 Single bed
Has window
Non-smoking
Private bathroom
Toothpaste
Curtains
Electric kettle
Check Availability
5
Deluxe King Room
1 King bed
Has window
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability
7
Two Bedroom Residential Suite, Executive Lounge Access
1 King bed and 2 Single bed
126m² | Floor: 4
Has window
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability
King Room With City View
1 King bed
Has window
Non-smoking
Air conditioning
Private bathroom
Minibar
Tea bags
Check Availability
6
One Bedroom Suite, Executive Lounge Access
1 King bed
Has window
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability
4
Executive Junior Suite
1 King bed
Has window
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability
5
Chairman Suite
1 King bed and 2 Single bed
Has window
Smoking Permitted
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability
5
Executive Deluxe King Room
1 King bed
Has window
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability
4
Junior Suite
1 King bed
Has window
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability
4
Deluxe Premium Room
1 King bed or 2 Single bed
Has window
Non-smoking
Private bathroom
Bathtub
Refrigerator
Toothpaste
Check Availability
7
Deluxe Premium Twin Room
2 Single bed
Has window
Non-smoking
Private bathroom
Bathtub
Refrigerator
Toothpaste
Check Availability
5
Executive Deluxe Twin Room
2 Single bed
Has window
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability
Room With Two Double Beds With City View
2 Double bed
Has window
Non-smoking
Air conditioning
Private bathroom
Minibar
Tea bags
Check Availability
4
Deluxe Premium King Room
1 King bed
Has window
Non-smoking
Private bathroom
Bathtub
Refrigerator
Toothpaste
Check Availability
6
Presidential Suite
1 King bed and 2 Single bed
Has window
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability
6
One Bedroom Apartment Smoking
1 King bed
Has window
Smoking Permitted
Private bathroom
Bathtub
Refrigerator
Toothpaste
Check Availability
5
Premium Room, Twin Bed
2 Single bed
Has window
Non-smoking
Private bathroom
Refrigerator
Toothpaste
Curtains
Check Availability
6
One Bedroom Residential Suite, Executive Lounge Access
1 King bed
Has window
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability
5
Premium Room, King Bed
1 King bed
Has window
Non-smoking
Air conditioning
Private bathroom
Refrigerator
Minibar
Check Availability
5
Deluxe Twin Room
2 Single bed
Has window
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability
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Guest Reviews
9.1/10
Great
361 reviews
Verified Reviews- Cleanliness9.1
- Amenities8.8
- Location9.3
- Service9.3
Average for similar properties in Tegalsari
AI Summary
The hotel boasts a diverse breakfast buffet, centrally located in Surabaya, with spacious, clean rooms and excellent service. However, some guests mentioned noise from the nearby shopping mall.
Guest User
August 1, 2025
酒店有些年代感了，房間的年代感也太大了，地毯臟臟的，浴室破破的，馬桶坐墊鬆動的，味道重重的！但整體服務確實不錯，前台，禮賓，安保都非常棒，比肩國內任何酒店！可是，西餐廳的領位服務意識還需要得到太大的加強！四個人站在那兒聊天都不知道主動迎接客人！
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Chihuowangzi
July 29, 2025
總體很好，服務很棒，自帶電源轉換頭，看到吃葯還給我們留言。不過有點不習慣都是男服務員，估計整個城市的水質都是統一的
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Guest User
July 23, 2025
Nice stay
Guest User
July 16, 2025
It has a strong old-fashioned five-star style. The facilities are obviously a bit old, but it still gives people a very comfortable experience. The service is first-class and it is a high-level five-star experience. The service attitude and experience of many domestic five-star hotels may not be comparable.
Original TextTranslation provided by Google
Guest User
July 14, 2025
Facilities: Complete facilities.
Service: Very good service
Original TextTranslation provided by Google
RASH25
July 10, 2025
Excellent hotel, high level, everything is clean and tidy, excellent breakfast and very nice staff. I recommend.
Original TextTranslation provided by Google
Guest User
July 9, 2025
Our second stay at JW Hotel was even better than the first. Although the facilities in the room showed some signs of age, they did not feel old and outdated. Instead, the attentive service made us feel at home. The breakfast dishes were all delicious, and the aftertaste of the food was unforgettable, especially the Indonesian getuk, which was really satisfying and made us want to come back next time.
Original TextTranslation provided by Google
Tanghuajie
July 9, 2025
Average, old facilities, room smells like sewer
Original TextTranslation provided by Google
Services & Amenities
Most Popular Amenities
Sunbathing area
Outdoor swimming pool
Sauna
Massage room
Executive lounge
Gym
Private parking
Free
Priority airport pick-up
Additional charge
Car rentals
Bar
Nightclub
Restaurant
Priority airport drop-off
Additional charge
Station pick-up service
Additional charge
Conference room
Additional charge
Multi-function room
Business center
Playground
Free
Kids' club
24-hour front desk
Wi-Fi in public areas
Free
Luggage storage
Outdoor swimming pool
Executive lounge
Gym
Bar
Restaurant
Conference room
Multi-function room
Playground
Kids' club
Restaurant
Restaurant
No additional info available
More Amenities
Internet
Wi-Fi in public areas
Free
Outdoor swimming pool
Pool with view
Parking
Private (exclusively for guests) is available On-site parking. Reservation not needed.
Private parking
Free
Valet parking
Additional charge
Transportation
Car rentals
Shuttle service
Free
Station pick-up service
Additional charge
Priority airport pick-up
Additional charge
Priority airport drop-off
Additional charge
Front Desk Services
24-hour front desk
Concierge service
VIP check-in service
Safe at front desk
Luggage storage
Wake-up call
Languages Spoken
English
Chinese (Mandarin)
Indonesian
Malay
Food & Drink
Snack bar
Bar
Lobby bar
Room service
Health & Wellness
Gym
Massage room
Sauna
Sunbathing area
Full-service spa
Thalassotherapy
Beauty and makeup
Yoga session
Activities
Nightclub
Public Areas
Elevator
BBQ
Additional charge
No smoking in public areas
Picnic area
Smoking area
Garden
ATM
Executive floor
Executive lounge
Cleaning Services
Clothes dryer
Clothes steamer
Dry cleaning
Additional charge
Ironing service
Additional charge
Laundry service (on-site)
Additional charge
Facilities for Children
Children's meals available
Children's toys
Playground
Free
Kids' board games/puzzles
Kids' club
Business Services
Conference room
Additional charge
Business center
Fax/copying service
Additional charge
Wedding service
Multi-function room
Multimedia display system
Accessibility
Pool ramp available
Stair-free main entrance
Accessible rooms available
Safety & Security
First aid room
First aid kit
Fire extinguisher
Security personnel
Intruder alarm
Smoke detector
CCTV in public areas
Property Policies
Check-in and Check-out Times
Check-in: After 14:00
Check-out: Before 12:00
Front desk hours: 24/7
Child Policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cribs and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
Breakfast
StyleSet menu
| Age | Fee |
|---|---|
Children 17 years old and under | IDR 164,000 (approx. PHP 579.10) per person |
Adult | Set menu:IDR 328,000 (approx. PHP 1,158.19) per person |
Additional breakfast fees are not included in the total and need to be paid at the property.
Pets
Pets are not allowed
Age Requirements
The main guest checking in must be at least 18 years old
Paying at the Hotel
- Cash
Property Description
- Opened: 2002
- Renovated: 2016
- Number of Rooms: 407
Perfectly located near Tunjungan Plaza Mall in the Surabaya, Indonesia city center, JW Marriott Hotel Surabaya is a luxurious, 5-star hotel in Surabaya City for business and family vacations in a vibrant destination. Experience the height of 5-star luxury in one of our 407 beautifully hotel-appointed rooms, including 22 extended-stay apartments. Stay in the heart of Surabaya’s shopping and business district, minutes from Suramadu Bridge, the House of Sampoerna, Tugu Pahlawan, and Sanggar Agung Temple. Savor delectable Japanese, Chinese, and Indonesian cuisines and the city’s newest steakhouse in our four distinctive restaurants. Gather in versatile meeting and event space with custom catering and expert planning. Family-friendly features at our Surabaya hotel include a pool with panoramic views and the JW Terrace by the Pool venue for movie nights. With ample self-parking and a 24-hour gym and massage service, JW Marriott Hotel Surabaya provides comfort, relaxation, and style for your visit to Indonesia.
Frequently Asked Questions
What is the cancellation policy for JW Marriott Hotel Surabaya?
The cancellation policy for JW Marriott Hotel Surabaya varies depending on the type of room and booking conditions.What is the cancellation policy for JW Marriott Hotel Surabaya?
What are the check-in and check-out times at JW Marriott Hotel Surabaya?
Standard check-in time at JW Marriott Hotel Surabaya is 14:00 and check-out time is 12:00.What are the check-in and check-out times at JW Marriott Hotel Surabaya?
What amenities and services are available at JW Marriott Hotel Surabaya ?
JW Marriott Hotel Surabaya offer top amenities and services include Shuttle service.What amenities and services are available at JW Marriott Hotel Surabaya ?
Can I bring my pet inside the JW Marriott Hotel Surabaya?
As much as we love pets, unfortunately, we are unable to accommodate them in JW Marriott Hotel Surabaya.Can I bring my pet inside the JW Marriott Hotel Surabaya?
How far is the JW Marriott Hotel Surabaya from the closest airport?
The closest airport is Juanda International Airport, and it is about 40 mins from hotel by car (19.2 km).How far is the JW Marriott Hotel Surabaya from the closest airport?
Is airport shuttle service offered by JW Marriott Hotel Surabaya ?
Yes, at JW Marriott Hotel Surabaya, an airport shuttle is available. We suggest you call ahead to confirm details.Is airport shuttle service offered by JW Marriott Hotel Surabaya ?
About This Property
| Nearest Airport | Surabaya Airport |
|---|---|
| Distance to Airport | 24.89KM |
| Nearest Train Station | Surabaya Pasar Turi Train Station |
| Distance to Train Station | 1.68KM |
| Average Price From | PHP14185 |
| Hotel Star Rating | 5 |