Te Puia Hot Springs Hotel

Located in a prime area with easy access and unique amenities, the accommodation features exceptionally friendly staff providing wonderful service, including complimentary items and access to historical photos.

All the reviews have a fair share of truth in them. Don’t expect too much. We did not. Rooms are small and throughout the hotel one can see the lack of care. The biggest issue for us was that the aircon in one room produced a very intense smell of mould. So, we could not heat during a truly cold night. When showing this to the manager in the morning, he acknowledged the issue, blaming it on rain in recent days…. Yeah, right… Some maintenance might help. It was a bit uncomfortable having the male occupants of a neighbouring room bark like dogs to associate over the phone. Most Kiwis might know what folks those were… And I find the hole in our room window suspiciously looking like a bullet hole. What happened there? See photo. Positives for us were clean linen and towels, the hot pool (it’s actually ok although not beautiful) and the communal kitchen and tv room. Trouble for us was that we needed to take 2 rooms for 2 adults and 2 children. Each room can have a maximum of 2 guests. That made it expensive. Conclusion: we would not stay here again but rather do a few more kms to another location. Trouble is that there is a lack of choice in the area.