Guest User
October 29, 2024
The room details stated that children were welcome, but when we checked in, we were told that if we added a child, we would not be able to book the room (because the child slept in the middle and did not need an extra bed, so only 2 adults were added during the reservation) and we had to cancel our reservation. They said the hotel didn't want so many guests and that the law didn't allow it. Finally, we were asked to pay an additional 30 dollars and were given the key. They originally added a $30 child fee (which would be completely understandable if they had told us directly), and we got the feeling that this hotel hated children and discriminated against Asians. The whole check-in process was very unpleasant. Overall facilities are acceptable and the location is good. But due to the bad check-in experience, I was in no mood to appreciate the beautiful scenery. Negotiations to cancel the stay were made throughout the evening, but to no avail. The manager had a tough attitude and did not apologize from beginning to end, which ruined my good mood for the whole day.
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