Home2 Suites by Hilton Taylor Detroit

Great staff and rooms. The rooms are well equipped with a kitchenette - you need to ask for the hot plate and 2 pans. They didn't have a pot - so hard to boil anything. The weekend I was there, they ran out of breakfast roughly 1 hr before closing on multiple days - that shouldn't happen - no breads, eggs, fruit, etc. I believe there is a problem with guests taking too much and stuffing their pockets to be fair - I don't believe it is a 100% issue of the staff, however they should plan for this type of person and build it into the price so that they can provide food for everyone. Overall great hotel and I would stay again as the things that really mattered were terrific.

I usually don't write negative reviews. In fact, I often go out of my way to support great service by leaving 5-star reviews and simply ignore the bad ones. But this time, I felt compelled to share—especially after receiving a dismissive response from the hotel staff. Let me start by saying I stay at Home2 Suites frequently—easily over 10 nights a year at different locations across the U.S.—and this is by far the worst experience I’ve had. Honestly, I wouldn't even compare it to a motel. After I shared my disappointment via text with the hotel representative during my stay, her response was, "... Feel free to leave any reviews on whichever site you would like to use..." So here I am. I paid nearly $330 for a two-night stay, and I expected at least the basic level of service. We are a family traveling with two toddlers, so comfort and cleanliness are not just preferences—they're essentials. Here’s what went wrong: ** Room service failure: I requested housekeeping for the second night upon check-in and even reconfirmed it the next morning. We returned in the afternoon to find the room untouched. I called the front desk, and the lady casually said, "Sorry, I can request them for you tomorrow." I said, "We’re checking out tomorrow." Her solution? "Just leave the trash outside the door." So we did. But we weren’t the only ones. Trash was piled up outside many rooms, creating a noticeable smell in the hallways. It was uncomfortable walking back to our room, especially with two little kids. The whole environment felt neglected and unhygienic. (Photo attached.) ** No bedding for the sofa bed: We pulled out the sofa bed at night only to find there was no bedding provided at all. I had to go down to the front desk to pick it up myself. Not a huge task, but again—not what you expect from a Hilton-branded hotel. ** Empty shampoo & conditioner: From the moment we checked in, both shampoo and conditioner were completely empty. I had to go downstairs again to get replacements. (Photo attached.) I’ve stayed at many Home2 Suites properties and always appreciated the consistency and family-friendliness. But this location missed the mark on even the basics. If this had been my first Home2 Suites experience, I honestly wouldn’t have come back. I hope management takes this seriously—not just as a complaint, but as feedback from a loyal customer who knows how this brand should operate.

Great service from the friendly staff. Great location for dining options and proximity to the airport. We will definitely stay again when we’re in the area. Thanks.