Hotel LIVVO Valle Taurito & Aquapark

We had a mixed experience at Livo Hotels Valle Torito & Waterpark. The hotel gives the impression that it was once a lively, well-maintained place, but it seems to have been somewhat neglected. Certain public areas, especially around the pool, feel tired and in need of a deep clean or refurbishment. That said, the hotel felt very safe, and the cleaning staff were excellent — rooms were cleaned daily and beds were made every day. They do a fantastic job. The pool area, however, was disappointing. Although they claim it is chlorinated daily, the water didn’t smell or feel like it. The surface around the pool felt dirty, almost like there was a film of grime over it. The texture was slippery and unpleasant. The food was inconsistent. Breakfasts included some unusual choices — what was advertised as bacon was more like tinned spam, and the same meat seemed to be reused in various meals. While we understand it’s not a British hotel, having tinned meat as a bacon substitute or boiled cauliflower as breakfast is very odd. There was a noticeable decline in variety as the week progressed, almost as if they were running out of stock. On top of that, there’s no flexibility in dining arrangements — our group of eight had to always ask to be seated together, and staff allocated tables rather than allowing guests to choose. The bar and entertainment area were also lacking. Evening shows varied in quality — the team did the best they could with what little resources they seam to have. The variety show was a mixture of Chicago, Michael Jackson and the greatest showman, however there was only one costume through out the whole show. The entertainment programme felt underfunded, and the venue too small for the number of hotels sharing it. For such a big complex, better staging or even multiple performance areas would make a big difference. One of the most frustrating issues was access to drinking water. On arrival, we were warned not to drink tap water due to the risk of stomach issues. There were a single bottle in the fridge, but between 11 PM and 6–7 AM, there was no easy access to more water. The main drinking fountains were turned off outside these hours, and signs stated you couldn’t fill bottles from the taps. The official guidance from both Jet2 and the hotel was to buy bottled water from the shop — which, considering this is an all-inclusive resort, felt unacceptable. You would expect basic drinking water to be included. The rooms themselves were decent, well-sized and comfortable. The lobby and general décor are basic and clean, and the reception staff were mostly polite and helpful. Overall, the hotel feels like it needs more staff, more investment, and a lot more attention to detail. It’s marketed as a wellness resort, but in reality, we would rate it more like a 3-star (at best, a generous 3.5). With a loosening of the complicated All Inclusive rules and reinvestment, it could be excellent, but in its current state, it falls short of expectatio

Overall the holiday was ok but the Hotel is not what the sell you on the pictures!!! This Hotel maybe was 4 Stars 10-15 years ago but now is below 2 Stars !!! The rooms needs to be updated, the furniture Old, the beds Old and uncomfortable!! not to mention the sofa bed that creaked from every single screw !! the curtains old and with holes in it, the door from the balcony was not closing properly and you hear everything from outside!! No privacy on the Balcony from the other rooms, the Wifi is not working !! No USB charging plugs in the rooms and we are in 2025 !! Everything was OUTDATED and OLD !! for using the SPA you had to pay extra !! the rugs on the hallways outdated and dirty !!! Avoid !!! what they sell on the website is not the same when you are there !!!

My experience here was great lovely people friendly and welcoming people restaurant was kept neat and tidy also hotel room was nice with side view of water /beach . The bar was very nice seating area and pool bar people very friendly and there to help Would definitely recommend for families with kids lots to do here for young children lots of pool area and lots of little shops outside hotel

An honest review and in my opinion I could not fault this hotel at all!! We were so pleased with everything after reading some of the reviews on here. Even talking to other families whilst we were there, all said the same. If any of us had listened to the bad reviews we wouldn't be here and having an amazing time! This was our first family holiday aboard, after a long day travelling we arrived late, past midnight due to delays and we were welcomed by 2 members of staff at reception. they checked us in with no problems and gave us a small picnic as we had missed our evening meal. (sandwich, apple, pear and some biscuits. plus a bottle of water.) Very grateful as we had 4 hungry children! 19, 14, 9 and 4. We were a mixed aged family and friends, teenagers and young children. 2 with Additional needs and we had the best time. Staff/Maintenance - Not one rude member, honestly everyone was so friendly and smiling. There was some repairs being done whilst we were there. Not that this was a problem, nor did it bother us. was all done professionally and in a timely manner. Rooms - CLEAN, cleaners in daily if you leave the sign on the door. beds, towels, floors and bins all changed and cleaned. Air con works and wasn't loud. its only cuts out when you open the patio door. Sustainability is this hotels aim. Well done! Pool - WOW! my kids spent all week in here. Clean, warm and safe. Life guards are on point, only allowing 1 ring size for safety, 76cm. you still had lots of fun. we were jumping in, diving and bombing and making a splash. Animation team - Fantastic, came round the pool daily, asking families if the kids wanted to go to either mini/maxi club. football, golf and much more was on offer. They also did a daily competitions, for 2 free tickets to the spa. free and good fun. Pool Bar - Open daily 10am-11pm. Drinks and snacks, usual all inc drinks on offer. kids were on Pepsi all week. small selection of food, burgers/hotdogs/pasta/salads/cakes. Restaurant - Open 7;30am-10;30am/ 12;45-3pm/ 6;30-9;30 plenty of food, even for the fussy. couple of theme nights, Mexican and Chinese. pizza daily, chips, pasta, ice cream, fruit, selection of jellies, local desserts. very nice! The hotel is in a lovely area, a valley with outstanding views. all though your unable to see the sunrise, behind the mountains. the sunset is visible from the beach. Entertainment (plaza) - The main complex has a stage and seating area in the middle of the 3 hotels. next to the mini golf and arcades. Kids disco 7;30ish, for an hour then daily main shows from 8;30. we had magician, flamingo dancers and acrobatics, to name a few. you can get your all inc drinks here un-till 11pm. Trips - A must if you want to explore. Go see Fred or Olga at the Kiosk. right by the entrance to the plaza. He will show you all the options available in your budget and give you a good deal. we did the glass bottom boat, to see the dolphins. oh my, what an experience. Be sure to have Euros,

Location is extremely beautiful. That’s about the only positive thing I have to say regarding this resort. From our arrival we were handed small child sized sandwich bags and sent to our rooms by two very fed up looking Reception staff. Everything just went downhill from here. Arrived in our room to realise I had to share a sofa bed with my son… who is 16 years old. This wasn’t what was sent to us upon booking. Huge mistake to query this in the first instance. The receptionists weren’t helpful at all. The manager hated us right away and made it extremely obvious she wasn’t interested in helping. She made every effort to avoid talking to us. Called Jet2 resort staff, they seemed to not know what to do so I was passed around in the hope someone else could ‘deal’ with us. The Aircon in the room sounded like we had a struggling motorbike next to our pillows. There was no lounge as this is used for you to sleep in. Just awful The hotel is being taken over and due to this some members of staff don’t really care much about you or your stay. Food was less than mediocre, served pretty much the same menu every day only for the leftovers to be remixed the next day and be called something different. The rooms are indeed dated and need a retesh. It’s wrong to falsely advertise this mediocre accommodation as a 3 star, I personally don’t agree and will not be back here. Other hotels in this area seem to care a bit more than this one so I wouldnt waste my money with them. Jet2 haven’t listened to any of our complaints and either did the hotel. We’ve now been back for over a week. I’ve logged so many complaints and still not heard one thing from jet2. I would say avoid until they change ownership. The new owner will hopefully care a bit more.