The Great Western Hotel

Tidy room lovely staff. And had a fantastic. 2 nights stay

Clean with good services. Great and simple breakfast! Key-holder …a bit huge for keeping.

Stayed at this hotel for one night for work. It was the friendliest hotel I’ve ever stayed at. The staff are so lovely and welcoming. The room was spotless with a large comfortable bed and lovely bathroom. Breakfast in the morning was also good but had a lesser offering than places I’ve stayed previously but there was also a nice communal area to hang out. Would absolutely stay again. Only issue was that there was no way of keeping the sash windows open which made the room quite hot. It is very conveniently located in walking distance to town (10 mins) and opposite the station. You’ll likely need to go out for dinner / drinks as offering is limited.

Beautiful stay very friendly staff ever so helpful they were polite even when i arrived very late after work and they even found and returned my forgotten belongings safely. Lovely design clean and comfy room I will definitely be returning.

Hi had an issue with parking at the hotel which resulted in getting a parking ticket. Went to reception, and spoke to Lucy she was very helpful and got it cancelled for me. Many thanks Lucy for your help very appreciated. Just remember to register your car on arrival.

We made a last-minute booking and the hotel were so great in accommodating us. The reception was easy to find and we were greeted warmly by Erin. We had to make another booking the same night to accommodate another family-member and Erin was a great sport in giving us adjoining rooms and relocating us upstairs, including helping with all our suitcases and bags. The level of service here is akin only to what I've experienced in the Caribbean. A true care and warmth with a willingness to go above and beyond unasked. For this I give them an A+. The premise of community support and involvement is admirable and training up of youthful staff, grooming them in truly 5-star service standards is definitely welcomed! Other hotels would do to learn from them! In the morning of our departure, our things were whisked downstairs, again with a genuine joy in helping. We didn't get everyone's names, but our gratitude to Erin, Maisie, Alex and so many more who made difficult personal time for us into a comfortable, relaxing one. Loved the rotation of cookies daily and replenishment of assorted teas. My only advice would be for them to place non-skid bath mats in the shower trays and to install handrails, but otherwise, there is little to be faulted. We look forward to returning in the future!

From the moment the antique doors magically swung open on arrival to the genuine 'See you soon' as we left, this place was just excellent. Pleasant efficient greeting at the well signposted reception; simple and accurate directions to a huge suite of room, writing/drinks/makeup area, and we'll provisioned bathroom (large walk in shower). Plush furnishings oozing nostalgia for a time when customer service mattered. Amazing breakfast, almost too large, along with a help-yourself cold selection. Hard to believe this is a charity. Will have to find an excuse to return!