Premier Inn Taunton East

The hotel is unbearably hot and stuffy and the fans provided useless. There was a strong musty odour in the bathroom which was extremely unpleasant. The whole hotel felt cheap and badly constructed. Car parking is advertised as free on the website but the need to register our registration number was not explained and we ended up with a £57 fine from Horizon, a notorious rip-off car parking company. It was, technically, our fault and we should have checked but the staff said nothing and we were tired after a long, stressful journey and just wanted to sleep. We are very disappointed with our stay and expected more from Premier Inn.

We stayed at Premier Inn Taunton East for two nights (11–12 July 2025), and it was an awful experience from start to finish. The rooms — ours, plus my daughter’s and son’s — were unbearably hot, with no air conditioning or proper ventilation. It was impossible to get any rest. For a hotel that boasts a “Good Night Guarantee,” this felt like a joke. When we raised the issue with reception, the staff were rude and dismissive, showing no interest in helping us or even acknowledging the problem. Worst of all, the heat made my wife — who has previously suffered a stroke — very ill during our stay. This hotel clearly doesn’t take guest wellbeing seriously. We had actually been considering using Premier Inn for future corporate bookings with our company, but after this experience, we will be taking our business elsewhere. If you value basic comfort, respectful service, and your health — avoid this hotel.

This hotel is not with current times. Our booking details were ignored clearly. Booked 2 adults and 2 infants. No travel cot provided despite confirming this on my booking, no bed made up for my eldest child. Staff seemed shocked when I asked for this to be done. Room was on first floor, no lift. This is not even mentioned in their hotel website page that there is no lift. Had to carry a double pram up and down the stairs. The room was 27 degrees. A small fan is given but is not sufficient. Was very worried for my children of over heating whilst sleeping due to the horrendous room conditions. At check out was trying to complain to reception staff who didn’t seem to care at all as when I was telling them my issues just had a reply which was thanks very much. Found staff to be rude, not approachable or friendly at all. Would never stay here again. Bathroom had mouldy shower curtain, hair in the bath. Bathroom was extremely dated. This hotel needs a complete re vamp and needs to meet 2025 conditions for accessibility. I have emailed my concerns and complaint to premier inn guest relations.