Premier Inn Taunton East

The hotel is unbearably hot and stuffy and the fans provided useless. There was a strong musty odour in the bathroom which was extremely unpleasant. The whole hotel felt cheap and badly constructed. Car parking is advertised as free on the website but the need to register our registration number was not explained and we ended up with a £57 fine from Horizon, a notorious rip-off car parking company. It was, technically, our fault and we should have checked but the staff said nothing and we were tired after a long, stressful journey and just wanted to sleep. We are very disappointed with our stay and expected more from Premier Inn.

The welcome wasn't friendly or helpful. The room was very tired, clearly an older Premier Inn which needs upgrading. No air conditioning in the rooms and the noisy fans provided didn't help much. Worse was the bed - the mattress was very soft and uncomfortable. We left with aching backs and shoulders. Pillows were also poor quality. The bathroom was very small with a ceiling that was covered in mould and the tiles in the shower hadn't been properly cleaned for a long time. Breakfast at the Beefeater opposite was very good, as usual with Premier Inn breakfasts. We've stayed at a number of newer Premier Inns which have much better bedrooms and bathrooms than this one - desperately in need of investment.

We stayed at Premier Inn Taunton East for two nights (11–12 July 2025), and it was an awful experience from start to finish. The rooms — ours, plus my daughter’s and son’s — were unbearably hot, with no air conditioning or proper ventilation. It was impossible to get any rest. For a hotel that boasts a “Good Night Guarantee,” this felt like a joke. When we raised the issue with reception, the staff were rude and dismissive, showing no interest in helping us or even acknowledging the problem. Worst of all, the heat made my wife — who has previously suffered a stroke — very ill during our stay. This hotel clearly doesn’t take guest wellbeing seriously. We had actually been considering using Premier Inn for future corporate bookings with our company, but after this experience, we will be taking our business elsewhere. If you value basic comfort, respectful service, and your health — avoid this hotel.

Had a fantastic stay here with all my family. The hotel is a bit dated and unfortunately it was very hot, but the receptionist did everything she could to help us all feel a bit cooler. All staff were very friendly and one of the cleaners even helped my dad walk to his room because he was struggling with the heat. I thought that was very nice of her. Needs modernising here but the staff were all great. Thank you

This hotel is not with current times. Our booking details were ignored clearly. Booked 2 adults and 2 infants. No travel cot provided despite confirming this on my booking, no bed made up for my eldest child. Staff seemed shocked when I asked for this to be done. Room was on first floor, no lift. This is not even mentioned in their hotel website page that there is no lift. Had to carry a double pram up and down the stairs. The room was 27 degrees. A small fan is given but is not sufficient. Was very worried for my children of over heating whilst sleeping due to the horrendous room conditions. At check out was trying to complain to reception staff who didn’t seem to care at all as when I was telling them my issues just had a reply which was thanks very much. Found staff to be rude, not approachable or friendly at all. Would never stay here again. Bathroom had mouldy shower curtain, hair in the bath. Bathroom was extremely dated. This hotel needs a complete re vamp and needs to meet 2025 conditions for accessibility. I have emailed my concerns and complaint to premier inn guest relations.

Needed a base to attend my father's funeral. evening meal and breakfast was ok. wifi a bit poor. car parking great. An 8 out of 10.