The Burrow Guest House

Where was the customer service??? Arrived early by bicycle on the ferry. Arrived at the place early and the owner’s daughter allowed us to leave our panniers and check in later. Back later and the desk clerk checked us in and showed us where we could store our bikes. Everything seemed good. The room was comfortable and the wifi reception was good. Later that night, the clerk came back and said that due to a clerical error, we had been allocated the wrong room and asked that we relocate. Stuff happens, so we moved. The new room had no outside window and smelled badly of mildew and mould. And where was the wifi? The clerk apologized and said that they were trying to rectify the problem, but that would not happen until after we leave. Even the regular service was sporadic — at best. I have several clients that I need to be in contact with. Then, the next day, the Clerk said that the owner told him that the bikes needed to be moved out to the front of the hotel and chained to a fence. Really? His daughter saw the bikes. No comment from her. And, no direct communication from the owner! No apologies or rationale. Just rants at the clerk. My recommendation — look elsewhere.

Great spot