Spa Hotels in Tarrytown

Convenient location, polite service, quiet room, it is not convenient to eat around! There are more black people staying! Convenient location, polite service, quiet room, it is not convenient to eat around! More black people staying

I recently stayed at the Castle Hotel and I must say My family and I were extremely disappointed. The Hotel and grounds were beautiful . The service was extremely lacking. We arrived at the hotel at 6:45 PM their was no one at the front desk just a sign they had stepped away. We called And texted the number on the sign and 15 minutes later a rude gentleman arrived. We explained we made arrangements for late check out. We were told ok but please leave early on Sunday we are booked. When we entered the room it had no hand soap so we had to constantly climb in the bathtub to grab the soap on the wall. It also did not have extra toilet paper. We went downstairs to advise the front desk and he was shocked and told us come back later . when we did their was no one again at the front desk. We did not feel safe in the hotel because the hotel shut down and their was no one at the front desk after a certain time. Sunday Morning we went to see the complimentary breakfast Which was again lacking. Their were dry muffins, stale bagels and weak coffee. No one was present to ask for anything and people were piling their dishes on a dirty tray. The juice cups and coffee mugs ran out with no refills. We booked the Castle for a memorable experience and we received less then mediocre. I would have booked the sleepy hollow hotel for half the price if I knew how we would have been treated. I am sorry I never leave bad reviews and always want to boost up businesses but the Castle Hotel treated us like Charity and they were doing us a favor giving us a room. Clearly with the price we paid they were not.

This is my third time staying at this hotel. The lobby has been renovated and it is close to Christmas. It is very beautiful. The breakfast is very rich and the tableware is of good quality. The room is also very large. It is close to the New Year. There are various events every day. The staff are very nice. The steak house next door is really a must-eat every time. It is awesome.