Guest User
October 30, 2023
Clean, species room with very good breakfast was something we had the pleasure to enjoy for our 3 night stay at Kocierz & Spa. We enjoyed quiet pool side and hotel facility. The local produce available to purchase is a real bonus. The restaurant itself…. Food doesn’t seems to be authentic mountaineer and some of the combinations seems very odd. We enjoyed the local beer tough. The highlight is the kids’ area which keeps the little souls occupied while waiting for food. The SPA on another hand was something I struggled with. 3 months before I contacted hotel to book some of their treatments. I used messenger as there is no online booking facility and I do not have polish phone number. I was told to email SPA directly. Sent email, no answer. So, I contacted again and again with the reception in copy with the same result! Zero Answer. In the end when we arrived, I found out that my booking remains….as not confirmed! Who would know I need to confirm something which was never acknowledged in the first place! Long story short, the massage was good, but the Little Princess Manicure is something I would give a miss next time….my daughter was presented with selection of colours…pink, pink, pink or silver! What a great selection!!!! But as I said for the hotel facility this is something we will be more than happy to come back to and enjoy one more time.