Poppy V
March 20, 2025
For a place that is supposed to be health and wellness oriented, we were surprised to hear how little they value their guests health. We contacted to advise that one of the guests in our party might still be contagious and asked to re-arrange (not cancel or refund!) the booking for any other time they could offer. We felt that, since spas and restaurants are main transmission areas, it was our obligation to let them know that our presence would make the environment unsafe for the rest of their guests. They could not care less! They are happy to have us and expose their guests to any associated risk. We have never experienced anything similar in all our travels. Usually hotels, restaurants, cruise ships, cafes etc want nothing to do with you if you pose a risk to the wellbeing of their guests. Not Cliveden House! This is certainly something that is worth checking when booking a hotel for a relaxing weekend.