Anonymous User
January 17, 2025
When booking a room on an online platform, the connection between the hotel and the online platform is not as convenient as imagined. After checking in on 20250114, I changed the name of the guest online. Two or three hours later, the customer service of the online platform called me and said that I could not contact the hotel staff to help me change the name of the guest. More than an hour later, I returned to the hotel and asked the service staff to change the name of the guest at the counter. The counter clearly said that they could change it for me, but after checking out at 15, I checked online and found that it had not been changed.
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