Front desk said we would be charged $35 to check in 30 minutes early. That's ridiculous enough alone. But when it was actually time to check in, we had to wait an extra 30 minutes because the six maids were gathered together at the front desk... I guess they were protesting something? No acknowledgement of the disparity once we were finally permitted to get to our room. Hallways were filthy. No 'do not disturb ' or 'please make up room' sign. Instead, there was a door hanger saying to either hang up towels or put them on the floor if you don't want to reuse. This did, logically, imply there would be daily cleaning. There was a nearly used up toilet paper roll on the dispenser. No spares. One tiny bar of hard soap. Along with tiny shampoo, conditioner, and shower gel. We checked in TWO ADULTS for FOUR days. ... There are costs listed if certain items came up missing at the end of the stay. Such as the (already missing) coffee pot, alarm clock, soap dish, coffee pot tray... and a price listed by each thing. Staff was indifferent and dismissive whenever we asked about anything. The main guy walked around in slippers at any and all times of day. Came up with excuses for not having orange juice for days... This morning, before checkout, we expected (I don't know why!) breakfast items to be available by 6:00 am, as is written. There were other people at the front desk when we came in, already waiting for overdue coffee and food. The usual front desk guy poked his head around a corner saying 'it's coming.' Eventually, after about an hour and a half past time, breakfast was available. There was one younger staff helper we saw briefly who was helpful. The bed itself was comfortable. We mentioned to a few locals where we were staying, and received reactions about the safety of the place. Now we understand. I can't believe this is affiliated - at all - even budget - with Wyndham.
102 Reviews