NH Collection Taormina

Greet location , friendly staff many thanks to all.

Im not sure how this hotel was raised 5stars, but it's far from a 5star hotel. Normally when I make a booking for a hotel, the hotel reaches out via email to offer airport shuttle pick ups and information for your arrival. I sent a WhatsApp and email to this hotel to arrange an airport pick up, got nothing back. After checking in, I was walked to my room which was dark, tight and poor view of the net buildings air-conditioning panels. Not what a luxury stay in Taormina is suppose to look like. It gets more interesting. when I complain to the hotel, they advised that I didn't book a sea view and thats why my view is so poor. I explained sea view means you are facing the sea, and usually other rooms face the hill and the mountain. Mine is like a prison cell. The hotel manager showed me couple other rooms which were not much better, but the best part was they were telling me that if I decide to change rooms, they will charge me a 40euros extra per night. Im paying $600/night to be here, you honestly cant be that cheap and petty to ask for a lousy 40 euros extra to switch my room from something absolutely unacceptable to something just as lousy. The room is so tiny you can barely fit a suitcase, and no natural light coming in, dark and depressing. The location and the views from this hotel is not luxurious or anything 5star, I wouldn't recommend this hotel to anyone.

Great location, easy walk to town. Very nice hotel especially for price and staff were amazing. Ask for Angelo at check in!! He will take great care of you!

NH Taormina is an exquisitely designed hotel with great open spaces, unique architectural features and splendid rooms. The view of Taormina, the Ionian Sea and the Greek Theatre were spectacular. The breakfast buffet offered delicious options with awesome service. The front desk helped us with timely information and great advice. Angelo, Adolfo, Giuseppe and the staff deserve all did a fantastic job. It was evident they love working at NH Taormina.

DONT STAY HERE! THIS IS NOT A FIVE-STAR HOTEL! We were utterly let down by our experience at NH Taormina. This was supposed to be the grand finale of our beautiful three-week Italian honeymoon, and we had booked three nights using our AmEx rewards points. Everywhere else we stayed was fantastic, but this was a complete disaster. The beds were some of the worst I’ve ever encountered—worse than a two-star hotel! My wife is usually fine, but even she woke up with back pain, and I’ve had multiple back surgeries, so you can imagine how I felt. On our first night, we asked the front desk if there were any other rooms with more comfortable beds, but they told us the complimentary AmEx upgrade was unavailable and offered no alternatives. Frustrated, my wife walked down the street at 6 AM to find another hotel for our last two nights. When we checked out, the staff were shockingly rude, acting as if they couldn’t believe we wouldn’t stay or use our $100 credit. Now, we’ve been working with AmEx for the last four months to get our points refunded for the two nights we didn’t stay, and the hotel is refusing to cooperate. It’s been a nightmare!

THIS IS NOT A FIVE STAR HOTEL IN TERMS OF ACCOMODATIONS OR CUSTOMER SERVICE! We were so incredibly disappointed with our stay at NH Taormina. This was going to be our last stay on our lovely 3 week long Italian honeymoon and we had booked 3 nights using our AmEx rewards points. Our stays everywhere else were incredible and this was anything but. Maybe the worst beds I've ever slept on - worse than a 2 star hotel. My husband is particularly sensitive as he's had a few back surgeries but even I woke up in the morning with a ton of back pain. Before sleeping the first night we asked the front desk if any other rooms with more comfortable beds were available but were told neither the complimentary AmEx upgrade was available or any other rooms. I walked down the street at 6am to find another hotel and booked our last 2 nights elsewhere. The staff were incredibly rude when we checked out, they were shocked we wouldn't stay or use our $100 credit. And we have been working with AmEx the last 4 months to try and get our points refunded for the 2 of 3 nights we didn't stay and the hotel wouldn't budge.

The hotel was well located, within a nice walking distance to the city centre. The hotel staff was lovely and really made us feel truly welcomed. They had partnerships with 2 beach clubs, which was amazing, as they provide the shuttle service from and back to the hotel. Would recommend it for sure!