Guest User
October 27, 2024
Im not sure how this hotel was raised 5stars, but it's far from a 5star hotel. Normally when I make a booking for a hotel, the hotel reaches out via email to offer airport shuttle pick ups and information for your arrival. I sent a WhatsApp and email to this hotel to arrange an airport pick up, got nothing back. After checking in, I was walked to my room which was dark, tight and poor view of the net buildings air-conditioning panels. Not what a luxury stay in Taormina is suppose to look like. It gets more interesting. when I complain to the hotel, they advised that I didn't book a sea view and thats why my view is so poor. I explained sea view means you are facing the sea, and usually other rooms face the hill and the mountain. Mine is like a prison cell. The hotel manager showed me couple other rooms which were not much better, but the best part was they were telling me that if I decide to change rooms, they will charge me a 40euros extra per night. Im paying $600/night to be here, you honestly cant be that cheap and petty to ask for a lousy 40 euros extra to switch my room from something absolutely unacceptable to something just as lousy. The room is so tiny you can barely fit a suitcase, and no natural light coming in, dark and depressing. The location and the views from this hotel is not luxurious or anything 5star, I wouldn't recommend this hotel to anyone.