Tangerang Regency Hotels with Airport Shuttle

Great location, next to hospital. Price very affordable. Size is enough for few hours rest and use the bathroom. Overall its nice.

Where do I begin? The entrance to the hotel is impressive—gleaming, well-maintained reception areas and spotless toilets, truly reflecting the 4.5-star rating. The reception staff were excellent—friendly, accommodating, and genuinely warm in their service. The facilities themselves were solid, offering a well-equipped gym, engaging fitness classes, a decent-sized pool, and reasonably priced food and drinks. Overall, the amenities were good, and I had no complaints on that front. However, an extra fold-out bed was an added cost (about half the price of the room), though they did offer a discount on it. Unfortunately, things took a turn when we saw the room. This was nowhere near a 4-star standard—more like a 2-star experience. While it's cheaper compared to places I stay in Australia, it was still twice the price of accommodations nearby, which makes it feel overpriced for what it is. The lady at reception could only offer us two room options, both of which were in poor condition, so we opted for the lesser of two evils. This was a disappointment in terms of service. The room itself had a number of issues. The hot water barely worked—either scalding hot or ice cold, with no middle ground. The room was dirty, with visible damage such as switches hanging off the walls, poor patch-up jobs, and mold on the ceiling. It was simply unpleasant, as you can see in the photos. This is supposedly one of the best properties in the area, but it felt like they have a monopoly here, given the lack of competition nearby. The air conditioning unit made a horrible noise and had an unpleasant smell. Overall, the room was tired and in desperate need of renovation. One last thing to note: if you're traveling with children, be cautious when it rains—the tiles at the entrance get incredibly slippery. Would I recommend this resort? Based on the room quality and the price, unfortunately, I can't recommend it. I won’t be returning in the future.

The check-in process was very fast, taking only a few minutes, and the receptionist was very friendly. I had complained that the air conditioner in my room wasn’t cold, and the technician quickly came to check and fix it. Overall, I was satisfied with my stay, but the bedsheet had some stains, which made it look less clean.

The staff is so friendly and helpful, one of the staff was very careful and aware of their customer. He was helping me from the drunk guy.

have stay for a few days for IKPI Congress 2019 at this hotel. Stepping through the lobby, i was immediately struck by the beautiful and friendly reception area. Light, airy and very spacious...very welcoming atmosphere. The staff throughout the hotel were very professional, friendly and extremely helpful. They always greeting and smiling to us. The breakfasts were amazing. The location of the hotel is great. The room was very spacious and well equipped with all essentials and fantastic view. I have no hesitation in recommending this hotel to the tourists who want to go to Batu. Will be back to this place soon..!!

The hotel is contemporary and the rooms are furnished modernly not to mention spacious. Very impressed by it. The pool and gym is slightly small though and the breakfast option is good but not amazing. Staff is friendly and accommodating. Best of all, the hotel is just 5 minutes from Aeon Mall which is very convenient.

The hotel location is at the center of Serpong. Spacious and clean hotel room. The food at the Chinese and Italian restaurants are good. The hotel staffs are very friendly and helpful. I will stay there again next time for the next visit.

The location is convenient for travel and the room is clean, tidy and comfortable. This hotel is the best choice for business travel. The price is reasonable.

Stayed for 4 nights. Got the highest guest room at 10 floor but the window for one of the rooms leak when there's heavy rain on the 2nd day. Called up the reception to report incident and staff came over within 10mins to inspect the leak. Staff suggested for us to pack and move to another room, one floor down. They helped us to move our luggages over to the new room. Breakfast was variety. 10mins walk to a big mall, Sumarecon Mall. Plenty of food nearby too. Overall we will definitely stay here again if we come to Jakarta next time.