Crowne Plaza Hotels & Resorts Hotels in Tamuning

I always stay at the Hilton when I go to Guam, it's my favorite hotel! It's next to Ypao Beach and there are lots of fish, so it's a highly recommended hotel for snorkelers. The staff are very kind, so you can stay with peace of mind. I look forward to seeing you again!

The hotel was clean and nice. The only thing was that it was hard to find the entrance to the parking lot. Well, I just parked my car and asked the doorman. If he hadn't told me, I would have walked around. Everything was good, but there was a problem with the room I stayed in. I checked in at 4, rested for a while, and then had dinner. When I tried to take a shower around 7, there was no shower switch. It was ridiculous, and when I showered, the water from the shower flowed out of the shower room. Maybe that's why there were towels in the shower room, but there was a step. Anyway, after I finished showering, I called the front desk and explained the situation. My English was limited, so it was hard, but anyway, the front desk said they would send a driver. I spent a lot of money to come here, and I didn't like this kind of service. So I asked if I could change my room, and they said they would ask the manager. After 20 minutes, the employee came and checked the shower. At the same time, a phone call came and said they would change my room. So I told the employee that the manager called to change my room, and he said he was the manager. And they changed my room, but they only changed the floor and changed it to the same location. But the problem is that after I asked the front desk that there was a problem with the shower, they changed the room after 1 hour and 15 minutes. My wife was tired and couldn't wash, so she was annoyed. And the room they changed to wasn't cleaned properly. I guess it was because I went to a cheap room and the service was bad. It was the cheapest room. I bought a flight and got a discount, so it was 670,000 won (including breakfast). But the air conditioner in the room I changed to didn't work well. My wife kept saying it was hot and strange, but I couldn't tell because our sleeping temperatures were different. Or maybe it was because my wife just came out of the shower with hot water. But I woke up in the middle of the night because it was so cold. So I turned up the air conditioner temperature, but it didn't go up. My wife said it was okay, but I was so cold. I thought about calling the front desk, but they told me to wait again and change the room, so I knew I would have to wait for over an hour, so I just went to sleep. Fortunately, I stayed at Dusit Thai for 1 night and went to another hotel. When I told them about this when I checked out, the staff said, 'I'm sorry.' Unless the room rate is 1 million won, everything here is good, but I don't think I'll go there because the service and facilities are not good. Something similar happened when I went to Lotte before, and they changed my room within 15 minutes of asking. Of course, Koreans are fast... lol Anyway, it was a ruined day for a 20th wedding anniversary trip.

The access to the city center was great! This time we were traveling with our children, so we booked a pool that the kids would enjoy! The pool water was a little cold, but it wasn't a problem once they got in!

The mattress is very comfortable, the beach and swimming pool are also beautiful, the breakfast buffet is rich and cost-effective, and the surrounding shopping malls, restaurants and various facilities are all available. I am very satisfied

The blankets are nonexistent. I repeat the blankets are nonexistent. You need to literally buy a blanket at Ross because the blankets are literal sheets or some crumpled up back blanket stuffed in the corner of the closet. The airconditioning is so cold that you may catch a cold without a blanket. I am a person that believes in “if you don’t have anything nice to say, don’t say anything” but omg the housekeeping is just close to nothing. Only takes out the trash and that’s basically it. Still left a tip everyday but still a bare minimum of at least sweeping the floor would be nice. But the location and price was chefs kiss so just bring or buy a blanket.

The scenery is great, but the hotel is indeed old. I can only say that the facilities are still comprehensive and the service is quite enthusiastic. Guam has not changed much since the first time I came here ten years ago. I personally think Haytt is the best hotel in Guam. Guam is still suitable for a four- to five-day trip. The waves are not big and it is very suitable for playing in the sea. It is basically Korean and Japanese, and I have hardly seen Chinese people. It is a very niche travel destination. I hope that the outlet mall in Guam can open Ralph Lauren soon!

My husband and I chose Tsubaki Tower for our first trip! We didn't have any particular plans and just wanted to relax and unwind, so we chose a room with access to the lounge. We took a flight that departed late at night and arrived early in the morning, but they were able to look after our carry-on suitcases before we checked in. We were tired so we asked if we could check in early, and were told that if we checked in early (6-9am), we would have to pay the full price for one night, if we checked in between 10-12pm, we would have to pay 50%, and if we checked in between 1pm-3pm, we would have to pay 30%. We gave up on checking in early to save money, but since the first shuttle bus leaves after 9am, next time we might want to change our flight or check in earlier. By the way, at around 7:30, the shops that serve breakfast open, but I couldn't stay long, so I went to see the ocean and go to ABC Store to kill time lol, just for reference, Tsubaki Tower was luxurious from the lobby, but the room was also luxurious and I was very satisfied. My name was displayed on the TV, so it felt special. The location from the balcony was amazing and the view was mesmerizing! The pool and lounge were also great! There was no makeup remover, and the face wash was a type that could be used as a hand soap. It was a bit disappointing that there was no lotion either, but I was happy that there was a bathtub and that the toilet paper was flushable! The service was good, and I thought that I could only use the lounge once a day, but it seems that I can use it as many times as I want. There was breakfast, afternoon tea, and cocktail time, and all drinks and alcohol were all-you-can-drink! Cocktail time is a buffet with all-you-can-eat snacks, so it was a good deal as I didn't have to go out to eat. However, I found out about this halfway through, so I was a little disappointed that I didn't want to use it from the first day. It would have been nice if they had told me more about it when I checked in. Even with the disappointing points, it was still a great hotel and I have memories of it! I look forward to coming back again, working hard every day and hoping for the yen to appreciate! Thank you for your hospitality!

The room is clean and tidy, with a partial view of the sea. It is convenient for eating. There are luxury stores around. I chose this hotel because I didn't want to be too close to the beach and it would be too humid. It is very cost-effective in Guam. It is one street away from the sea and very close to the beach. This is the most satisfactory hotel in Guam.

This review is going to be ”unfair” because we checked into the hotel after the Super Typhoon hit Guam and the hotel was basically destroyed. But I did want to write a comment and review regarding the hotel staff. During a very difficult time, the hotel staff was really nice and helpful and understanding and supporting. For example, we had booked the hotel for 2 nights but because the airport was damaged, all fights cancelled, we had to stay in Guam longer. Despite not having a booking the hotel allowed us to extend our stay for two more days until the airport reopened and commercial fights available again. So for this wr are very appreciative of the hotel and their staff.