The Westin Tampa Bay

The hotel front desk staff were rude and unfriendly. It appeared that they did not want to be at work, never showed a smile, and appeared bothered that I even walked up to their desk for help since they had to put down their phone they were playing on. Upon check-in, they could not find my reservation and stated that I had to of booked at a different property even though I showed them proof of my reservation through the confirmation number in the app. They were finally able to find my reservation after arguing and said nothing other than here are the keys while rolling their eyes - no apology for the confusion or argument. The next morning, we headed for breakfast at Aqua which was also very underwhelming. To start cold coffee was brought to the table, with one cup having lipstick imprinted on one side as if the cup was unwashed. When requesting cream for the coffee, a grande sized plastic Starbucks cup full of milk was sat on the table with a single spoon for the entire table to share. Waters for the table were also served in grande sized plastic cups from Starbucks. For a restaurant serving $20 plates of breakfast this is simply unacceptable. After the underwhelming breakfast, we requested a late check out. The front desk staff, also appeared unhappy and said “yeah sure.” After leaving for the beach and returning to the room we found that our key had been disabled. The staff member said “you’re supposed to have checked out already.” Although that same staff member had extended the checkout time that same morning. Overall, the room was very nice which is the ONLY reason I gave it 2/5. If the staff doesn’t change and the restaurant receive major overhaul I couldn’t see myself staying at the property again.