DoubleTree by Hilton Tallahassee

The food (at least the breakfast buffet) is awful (and there are many other great restaurants nearby). The decor—apparently the result of a renovation several years ago—is downright hideous. Parking is expensive. The hallways are musty. But the service is good. If you want your room cleaned, they clean it. If you valet park your car, they bring it quickly. The staff are friendly. And the beds are pretty comfortable. Thus it gets four stars. I’ve stayed here three times over the past two months. Believe it or not, the lower floors with the cheaper rooms are nicer than the more expensive higher-floor rooms. I stayed on 11, had a cracked sink, and wanted to shoot my air conditioner. I then stayed twice on 7; both rooms had updated A/C units and the rooms generally felt nicer. Get an even-numbered room overlooking the park; the view is unobstructed and nicer than the odd-numbered rooms, which look at the Capitol but are often blocked by other buildings or, if you’re too low, the parking garage.

Summary/TLDR: Pros: Friendly staff, beautiful rooftop view Cons: Unclean, undesirable, unsafe, unhealthy I would not recommend this hotel to anyone Further detail: - Friendly staff: Polite team, focused on solutions - Rooftop view: Beautiful panoramic view of downtown and universities from rooftop bar on 17th floor - Unclean: Black stains/possible mold growth in toilet bowls, Hairs left in shower, Dried orange chunky splash stain on bed skirt Undesirable: Peeling chairs, rusted shower floor Unsafe: No room key needed for entry to hotel, amenities, or use of elevators and no security Unhealthy: Strong mold/mildew smell worst on 3rd floor Now for my full experience: My family and I stayed at this DoubleTree in the past for its convenient location, and while dated, the pros had previously been enough to outweigh the lackluster appearance. However, this stay was exceptionally terrible and I will never book here again. Upon arrival, we were greeted by friendly staff and received our room keys, parking pass, and DoubleTree cookies. We drove up to self-parking on the 3rd floor of the garage and entered the hotel. We were immediately stricken by the strong odor of mildew or mold. I glanced up and saw black dots on the ceiling above the elevators and near the air vents. This should have been our sign to demand a refund and go elsewhere, but we were exhausted from the long drive and decided to proceed to our room on the 6th floor. When we entered our room, I checked the mattresses for critters (as I always do out of precaution) and found no issues there. However, one of the bed skirts had a dried orange chunky stain splashed on one side (possibly vomit) and white stains on that side and the other side. There was also a stain on the white curtain and the desk chair was badly peeled. I picked up the phone to call the desk to ask for a new room or at least new bed skirt, but the phone did not work. I called the hotel from my cell phone, but it rang repeatedly and sent me back to the main menu. Thankfully, I received a welcome text message asking if all was well and I informed them about the bed skirt and phone. They assured me that house keeping would be alerted to change the bed skirt and engineering would come fix the phone. Within 15 minutes, house keeping came up, changed the bed skirt, and made the bed over. We were relieved to see that they took such quick action. We then left our room to carry out our plans for the afternoon and evening. The phone was never fixed. We came back late at night and put our kids to bed. During the night, we noticed that the floors and bed sheets felt damp and there seemed to be a mild mildew smell in this room as well. Too exhausted to change rooms, we decided to sleep there. This triggered asthma attacks for 2 of us. My husband went to the 4th floor pool deck for some air around 2am and set his phone down momentarily. It was stolen and he came back to the room where I woke up and we tracked the phone walking about a

Absolutely my favorite hotel thus far. I definitely recommend staying here.