Talkeetna Alaskan Lodge

The rooms are spacious, clean, and provide a great experience. The location is excellent with a spectacular view and easy access to town, accompanied by wonderful staff.

We stayed here as part of a cruise line's land tour. When we arrived, the staff brought our bags to the room quickly. room was very clean and comfortable. It was cool when we visited, so we just opened the window and didn't need AC. The room had everything we needed, and the bed was comfortable. We did use the guest laundry, and aside from having to make change to use the machines, it was very convenient and fast. The hotel has several dining options in-house. The only one we used was the coffee bar in the morning, and their service was fast and efficient. We did take advantage of the hotel's shuttle van into Talkeetna in the evening. The last pickup was at 9:45 PM which was fine for us.

We stayed at the Talkeetna Alaskan Lodge through an ABD Alaskan tour. The best way I can describe this place is as a very clean Motel 6 with beautiful surroundings. The rooms have no A/C and are stuffy despite fans. The in-room furnishings are all cheap wood and Formica, circa 1990, which was very unexpected given the hype. However, it was clean, and despite the heat, the beds and pillows were comfortable. The worst aspect was the customer service in the restaurant. The female Indian hostess at Base Camp Bistro provided possible the worst customer service I have ever experienced. She immediately asked us to sit in the lobby or at the bar to "help the servers." Readers, there were over a dozen empty tables in the restaurant, with most guests being seated in the lobby or at the high bar tables. We declined and asked to sit in the restaurant. She then was obviously annoyed with us, and gestured to a table immediately behind the hostess stand. Again, we asked to be sat further back in the restaurant where there were many many empty tables. At this point, a kind waiter intervened and directed us to a better table. The hostess told us our breakfast vouchers were only good for the buffet (which was not true), and the buffet had not been replenished at 8am, with most of the dishes only 15-25% full. The waitstaff were lovely, but this hostess should be retrained or fired. Others in our tour group also remarked at how poorly they were treated by her, with one couple describing an argument with her for trying to order off the menu after the restaurant manager had told them it was fine to do so. This couple was so shocked at the hostess' aggressive reaction that they just ignored her after that. So, to sum it all up, this hotel is really the only game in town so a lot of their custom comes from tour groups or folks that just want the best option in the area. The lobby is nice, with a general "lodge" feel, but the rooms are cheap, un-themed and shabby. It's clean, but that's the highest recommendation i can give. For the price, I would avoid.