Liliyapony
February 7, 2025
As a black diamond VIP of Ctrip, I strongly recommend that you do not stay in Rarotonga in the Cook Islands, but go directly to Aitutaki. I don't know how this hotel was rated as an SLH member. The hotel is very small, there is no spa, there is only one restaurant besides the guest rooms, the room service menu is exactly the same as the restaurant menu, you will get tired of it after a few days, the room facilities look like domestic express hotels, the hotel sheets look dirty and black, and very damp, the female waitresses in the restaurant look very unfriendly, because we want some tissues when we eat seafood shelling, their attitude is really bad, they said they don't provide tissues, there are cloth napkins on the table, the room service waiter had a very long face, and kept staring at me, what does it mean? The funniest thing is that because we think the hotel's towels are dirty, we only used the towels we brought the whole time, after checking out, it seems that the towels in the room can't be found, so they came to ask us, the attitude here is very good, I said I didn't see it, after leaving, I found that they actually tore a hole in the luggage bag that I left at the concierge, I tip $10 every day, do you suspect that the guests took your torn towels? This is ridiculous, and we have a flight in the afternoon. We were told to check out at 10am and we couldn't delay. This was the first time I encountered this. There was no air conditioning in the lobby and we had to wait. The hotel staff went into their offices to use the air conditioning. We were not even offered a glass of water. After check-out, no one cared about us. I was speechless. I urge everyone not to stay at this hotel. It was a very bad experience.
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