Guest User
May 7, 2025
This stay was unpleasant from the very beginning, as there was a problem with the fee.
If the hotel noticed something was wrong with the reservation, they should have called instead of emailed. Moreover, they emailed me just before noon when I was leaving, with a 100% cancellation fee, which is unbelievable. When I realized it, I called quickly and found out that there would be an additional charge. They didn't tell me the price at that time.
They told me at check-in, and explained it to me, but since I was a foreigner, I didn't understand what they were saying, and it was troublesome in front of my family, so I paid it. If I had asked about the price before, it would have been the price I would have canceled. Also, is this what the hotel receipt is like? I only received a receipt for the additional payment.
The room was very clean and nice, but the ceiling was low and there was no window to see outside, so it felt oppressive.
The drain in the bathroom was broken, so it didn't flow properly and it would accumulate when I brushed my teeth or washed my face, so it was dirty and disappointing. I wondered if they had just left it alone after hearing the complaint, but I didn't want to make my trip even more unpleasant, so I put up with it.
I had a lot of trouble finding a parking lot in the area. The parking fee was quite expensive, so it was a pain in every respect.
I've never had any trouble with the front desk in my previous stays, so I was saddened.
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