Kempinski Hotel Taiyuan Reviews

In the past when I go to Taiyuan I always stayed at Pullmans next to FuLi Xinhualing area. I decided to give this hotel a try due to its location and convenience. Location is very convenient, calling a cab is easy, Starbucks next door, shopping centers all round with food courts, Walmart is 10 minutes walk away. Hotel got a pool and gym, I used it and it is not bad at all. They kept the pool and the gym pretty clean. The rooms are also kept clean. Be mindful that the rooms are not design for privacy. If you are staying with another person in the room the bathroom + shower has clear glasses, they have a see through shades covering the glasses but you can still see everything inside. The rooms seems to be smoke free but the hall ways are always filled with smoke smell. They really do not enforce no indoor smoking rule here. It is a hit and miss on the non-smoking room. I see some guest smoking in their rooms with door open. At last the service. The front desk staff seems very cordial and nice. However on the day we are checking out they informed us that one of the towels we used has dye on it which they can not wash out, that came out to a whopping 100 yuan to replace the towel. Really? 100 yuan, I can get a dozen white towels in Walmart. Also, the claim they couldn't clean it was shown to me on a front desk staff's personal phone. Have you ever heard of bleach before? Seriously, you can not get a white towel cleaned? Is this hotel in the hospitality business or linen retail business? Since I was in a hurry to catch a train I didn't want to argue over something as petty as 100 yuan. I paid the fees and left. Next time I am in Taiyuan again I probably will go back to Pullman hotel. Smoke smell is not a problem and they never give me a hard time on something as petty as a towel.

The room cleaning service was excellent My room had a large window, so I thought it would be cold, but it wasn't cold because of the warm heating in the hotel Also, I really liked the blackout curtain, which covers the light well in the morning👍🏻 The hotel front desk staff had a good attitude! They also had excellent basic service, such as lifting up your luggage! If there is only one thing that is regrettable, no one can speak English. The difficulty of communicating was too much. It would be better if even the front desk staff could speak English😊 Everything else was good! I want to visit again next time🩷

Nice hotel in a nice area. Inside the room it’s silent and good to sleep. The Rooms could get a bit renovation, but it’s still good quality.

Very nice. AC didn‘t really work and the room was quite hot - but all in all very good hotel.

Good location

Nice room and services,great location,strongly recommend

the hotel is excellent.

💘💘💘The hotel is located in the core area of ​​"Dragon City" in Taiyuan City, close to many shopping malls and high-end office buildings, with convenient transportation, making it an ideal choice for business and leisure travel. The hotel combines European style and Chinese culture, providing a modern luxury experience, with spacious and comfortable rooms and complete facilities. The hotel's Elements All-Day Western Restaurant and Longyuan Chinese Restaurant offer a variety of food options, rich buffet varieties, and fresh seafood, which are well received by guests. The hotel staff is warm and thoughtful, and the front desk staff is friendly, providing free minibars and welcome fruits. Complete leisure facilities: The hotel is equipped with indoor swimming pools, fitness centers, spas and other facilities. Taiyuan Kempinski Hotel is the most perfect reception hotel in Taiyuan in my heart, and I will still choose here next time. ೭😄౨

The overall environment is relatively quiet. The room is also very comfortable and clean. The front desk actively helps to solve problems. The service is also very enthusiastic. I always choose this place when I come to Taiyuan on business. It doesn't feel very comfortable.

The room was very good. We arrived at night and booked two rooms. My friend brought a child, and I brought two children. I wanted to live next door to my friend. The hotel upgraded the room type. The room was very large and the children were very happy. The price was acceptable during the National Day holiday. I stayed in other hotels for the first two days and they were also very expensive, but compared to this hotel, it was much better. You can enjoy the minibar: I will stay here next time

The hotel room is very clean. The corridors are well equipped. The location is also good. There is a new world of beauty next to it, so you can shop and dine. I will stay here next time. It is also very convenient to the Shanxi Museum. Facilities: Very good Sanitation: Clean and tidy Environment: Very good Service: Very welcoming hotel lobby

The front desk staff was warm and friendly. They upgraded me to an executive king room for free. The view was wider. The room was very clean and the bathroom was in a more designed location. The experience was very good. I will book again next time.

Every time I go to Kempinski, I enjoy the service, food, and swimming. It feels as good as ever! Especially the swimming pool, the water is clean and the facilities are complete. When the children are swimming, the lifeguards are always on the shore, which is very professional! Thumbs up!

Overall, I am very satisfied. The room was upgraded, it is big enough and luxurious. Some machines in the gym have some problems. I am very satisfied with the overall service. The breakfast is good, but the dinner is a bit perfunctory. The price-performance ratio is not as good as that of professional high-end independent restaurants. In short, I am afraid of being proud if I don't give it a full score. I will stay here next time!