Jinlin Oriental Hotel

Jinlin Oriental Hotel Reviews

Jinlin Oriental Hotel

No.1 Yinze South Road, Yingze District, Taiyuan, Shanxi, 030001, ChinaView Hotel Details
Jinlin Oriental Hotel
Jinlin Oriental HotelJinlin Oriental HotelJinlin Oriental Hotel
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Jinlin Oriental Hotel Guest Reviews

4.6/5
Very Good
761 review
Verified reviews
Location4.6
Amenities4.5
Service4.6
Cleanliness4.6
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All reviews(761)
Positive reviews(728)
Reviews with photos/video(176)
Easy to get around(112)
Convenient location(83)
Close to train station(61)
Large rooms(28)
Convenient parking(21)
Friendly front desk staff(21)
Delicious breakfast(16)
Shower difficult to use(14)
Negative reviews(33)
Kseal
Business Queen Room
Stayed in Oct 2024
Couples
5 review
5.0/5
Outstanding
Posted on Nov 22, 2024
The hotel is very close to the train station and easy to find. Their staff is amazing, we arrived late in the evening and needed to book a car to drive us to Pinguao stopping at multiple locations on the way. The girl who was on duty that night arranged everything for us despite the language barrier. I hope she will get a bonus, she is a real treasure! We also got breakfast in the morning, there were 10 hot options (rice, noodles, veg, chicken etc) in addition to a variety of breads and cereals
Response from Property: 尊敬的賓客:您好!感謝您給予酒店5星好評,能夠給您提供幫助是我們應該做的,同時也是我們工作應盡的職責。錦麟小夥伴非常開心能夠幫助到您,看到您對我們服務的滿意體驗,我們很受鼓舞,希望我們貼心、周到的服務能夠更多的服務每一位入住的賓客。接下來我們會不斷努力越來越好,期待您的下次入住,祝旅途順利!
Guest User
Basic Standard Room
Stayed in Feb 2024
Solo travelers
10 review
5.0/5
Outstanding
Posted on Apr 15, 2024
Good location. Value for money. Clean n comfortable. Recommended
Response from Property: 非常感謝您的5分評價,我們酒店正在逐層升級房間設施設備,能給您帶來方便、滿意,是我們錦麟人最基本的服務要求,我們將用更高的標準要求自己,為每一位入住的客人提供更高品質的服務!錦麟小夥伴們期盼並歡迎您再次回來哦!祝您生活愉快!
Guest User
Boutique Business Standard Room
Stayed in Apr 2024
Family
2 review
1.5/5
Posted on May 5, 2024
The shower water is cold! It's cold! It's cold! We came back from Hukou Waterfall and were covered in dust. The child went to take a shower and said it was cold water! He caught a cold! I told the front desk and they said the engineer was off work and couldn't fix it! I was really impressed! The worst stay! The hygiene was average and the facilities were old. I went to the front desk the next day to report the problem, but the supervisor said he had to verify the situation and couldn't give a reply! Oh my! I really learned a lesson! I will write a review for future reservations based on my personal experience. Don't step into the trap!
Original TextTranslated by Google
Response from Property: 非常感謝您的點評,1.客人5月2日23:15打電話到前台説房間沒有熱水,由於時間較晚,工程人員已下班,且酒店是統一提供熱水,其他房間均正常,和客人説次日更進;2. 5月3日9:40左右客人退房到前台提出,房間沒有熱水的事情,當即客房人員到房間查看,房間是有熱水的;3.之後告知客人房間現在是有熱水的,但客人仍説昨晚沒有,於是詢問客人的訴求,但是客人説要看酒店處理,酒店前台也和客人説了,5月2日酒店房滿未有客人提出房間沒有熱水的事情,並和客人説你可以提出訴求,詢問三次客人都不説,後離店。4. 5月5日客人投訴至攜程,客服聯繫酒店管理人員,我們也將事情的經過給客服講了。如果可以安撫客人,並且客人不會惡意差評,酒店願意給與補償。5.後來經過攜程客服的協商,給予客人50元補償,可是客人在得到退款後,就對酒店進行了差評。今後我們將用更高的標準要求自己,為每一位客人提供高品質的服務,希望給您帶來方便、滿意,是我們錦麟人最基本的服務要求,錦麟小夥伴歡迎您再次回來,祝您生活愉快!
Aipashandexulaoshi
Boutique Superior Queen Room
Stayed in Feb 2024
Business travelers
7 review
4.7/5
Amazing
Posted on Mar 25, 2024
Close to the train station, the location is excellent, not far from May Day Square and the commercial street, the facilities are complete, the room is large, there is a window, smoking is allowed. The price-performance ratio is also very good, I will come again if I have the chance.
Original TextTranslated by Google
Response from Property: Thank you very much for your evaluation. First of all, thank you for choosing to stay in our hotel. The hotel is upgrading the room facilities and equipment layer by layer. Bringing you convenience and satisfaction is the most basic service requirement of our Jinlin people. We are very pleased that this stay can bring you a pleasant experience. In the future, we will set higher standards for ourselves and provide higher quality services to every guest who stays in! Jinlin friends look forward to and welcome you back again! I wish you a happy life
Qianxun19701002
Business 2-bed Room
Stayed in Feb 2024
Travel with friends
16 review
4.7/5
Amazing
Posted on Mar 11, 2024
Opposite to Taiyuan Railway Station (not the high-speed railway station), it is convenient to join Shanxi tour groups, and the tourist distribution center is nearby. The room is relatively large and has heating, which makes it comfortable to stay in winter. The facilities are a bit old, the bathroom shower room is small and the shower head is high, which makes it inconvenient to wash your hair. The bath water goes down slowly, the bedding is comfortable, 4 bottles of mineral water are provided every day, and the breakfast is good for 28 per person. There are also many small restaurants and convenience stores nearby, which are convenient for eating and buying things. There is eight-treasure porridge provided by the front desk every night. In general, the price is quite cost-effective at this price.
Original TextTranslated by Google
Response from Property: Thank you very much for your evaluation. The hotel is upgrading the room facilities and equipment layer by layer. Bringing you convenience and satisfaction is the most basic service requirement of Jinlin people. We will set higher standards for ourselves and provide higher quality services to every guest staying in the hotel! Jinlin friends look forward to and welcome you back again! I wish you a happy life!
Guest User
Basic Standard Room
Stayed in Jan 2024
Family
107 review
5.0/5
Outstanding
Posted on Feb 19, 2024
After nine years, the whole family went on a self-driving tour during the Spring Festival. This was my fourth trip to Shanxi. It was also my first visit to the old place after 11 years since I took my old mother to Taiyuan by train and car in the summer of 2013. During this trip to Shanxi Province during the Spring Festival, I arrived in Taiyuan on the fourth day of the first ***** month and stayed in a hotel next to Bell Tower Street. On the eighth day of the first ***** month, I drove back to Taiyuan from Yuncheng in southern Shanxi and chose this hotel next to Taiyuan Railway Station. The hotel is just opposite Taiyuan Railway Station, less than 100 meters away in a straight line. It is very convenient to enter the station and take a bus. There are also many restaurants around. It is a good accommodation choice for self-guided tourists. Although ten years have passed, Taiyuan Railway Station still looks the same, silently watching the passengers coming and going from the south and the north. The whole family of six booked three rooms. The hotel has its own parking lot for free parking, and the elevator makes it very convenient for the 85-year-old mother to go up and down the stairs. The room is clean and tidy, with complete facilities, free mineral water, paper slippers, and central air conditioning. It is no less than the hotel I stayed in Bell Tower Street before. The only regret is that the hotel does not provide breakfast.
Original TextTranslated by Google
Response from Property: Thank you very much for your 5-point evaluation. First of all, welcome to Taiyuan again and stay in our hotel. We are honored. The hotel is upgrading the room facilities and equipment layer by layer. Bringing you convenience and satisfaction is the most basic service requirement of Jinlin people. We have reported the breakfast problem to the relevant department. I hope you will have a different stay experience next time. We will set higher standards for ourselves and provide higher quality services to every guest who stays in! Jinlin friends look forward to and welcome you back again! I wish you a happy life!
Yinglushifeng
Family Room
Stayed in Jan 2024
Travel with friends
4 review
4.7/5
Amazing
Posted on Feb 20, 2024
The hotel is located opposite Taiyuan Station. I checked in on the second day of the Chinese New Year. The surroundings are relatively quiet. The facilities are a bit old. It has its own parking lot. It is close to Liuxiang Bell Tower. There is eight-treasure porridge every night. It is suitable for tourism and business.
Original TextTranslated by Google
Response from Property: Thank you very much for your evaluation. The hotel is upgrading the room facilities and equipment layer by layer. Bringing you convenience and satisfaction is the most basic service requirement of our Jinlin people. We will set higher standards for ourselves and provide higher quality services to every guest staying in the hotel! Jinlin friends look forward to and welcome you back again! I wish you a happy life!
Kongzhijunchaocuo
Business Queen Room
Stayed in Dec 2023
Business travelers
17 review
4.0/5
Very Good
Posted on Jan 29, 2024
The hotel is in a very good location, opposite Taiyuan Station, with many restaurants downstairs
Original TextTranslated by Google
Response from Property: Thank you very much for your evaluation. The hotel is upgrading the room facilities and equipment layer by layer. Bringing you convenience and satisfaction is the most basic service requirement of our Jinlin people. We will set higher standards for ourselves and provide higher quality services to every guest staying in the hotel! Jinlin friends look forward to and welcome you back again! I wish you a happy life!
Anonymous User
Business Queen Room
Stayed in Dec 2023
Couples
11 review
5.0/5
Outstanding
Posted on Jan 20, 2024
Not bad. Just opposite Taiyuan Station. It snowed on the first day of my stay❄️
Original TextTranslated by Google
Response from Property: Thank you very much for your evaluation. The hotel is upgrading the room facilities and equipment layer by layer. Bringing you convenience and satisfaction is the most basic service requirement of Jinlin people. We will set higher standards for ourselves and provide higher quality services to every guest staying in the hotel! Jinlin friends look forward to and welcome you back again! I wish you a happy life!
Guest User
Basic Standard Room
Stayed in Nov 2023
Couples
16 review
5.0/5
Outstanding
Posted on Dec 20, 2023
I stayed at Taiyuan Jinlin Oriental Hotel for the first time on December 18, 2023. I felt that the hotel environment was beautiful, the front desk customer service staff was warm and thoughtful, the room was clean and sanitary, four bottles of mineral water were delivered every day, and the toiletries were quite exquisite. It really felt like home. So on the basis of the original two-day reservation, I renewed it for another day. By the way! The hotel is very close to Taiyuan Railway Station (not Taiyuan High-speed Railway Station), and the transportation is very convenient. Next time I come to Taiyuan, I will stay at Jinlin Oriental Hotel again.
Original TextTranslated by Google
Response from Property: Thank you very much for your 5-point rating. The hotel is upgrading the room facilities and equipment layer by layer. Bringing you convenience and satisfaction is the most basic service requirement of Jinlin people. We will set higher standards for ourselves and provide higher quality services to every guest staying in the hotel! Jinlin friends look forward to and welcome you back again! I wish you a happy life!
Guest User
Basic Standard Room
Stayed in Nov 2023
Business travelers
4 review
5.0/5
Outstanding
Posted on Dec 5, 2023
The room is clean and warm, the parking lot is large, parking is convenient, and travel is convenient. It is the first choice for business trips. The waiters are enthusiastic and any problems can be solved in time. The breakfast has authentic Shanxi characteristics and is well received.
Original TextTranslated by Google
Response from Property: Thank you very much for your 5-point rating. The hotel is upgrading the room facilities and equipment layer by layer. Bringing you convenience and satisfaction is the most basic service requirement of Jinlin people. We will set higher standards for ourselves and provide higher quality services to every guest staying in the hotel! Jinlin friends look forward to and welcome you back again! I wish you a happy life!
Guest User
Basic Standard Room
Stayed in Oct 2023
Travel with friends
1 review
5.0/5
Outstanding
Posted on Nov 11, 2023
The overall feeling is good. It is very convenient to travel near Taiyuan Station. The environment is relatively clean and tidy. The front desk service attitude is OK. The hotel provides free eight-treasure porridge. I hope that it can actively provide it to guests in the future
Original TextTranslated by Google
Response from Property: Thank you very much for your 5-point rating. The hotel is upgrading the room facilities and equipment layer by layer. We have reported your suggestions to the leaders of the relevant departments. We hope that your next stay will bring you convenience and satisfaction. We will set higher standards for ourselves and provide higher quality services to every guest staying in the hotel! Jinlin friends look forward to and welcome you back again! Wish you a happy life
Guest User
Basic Standard Room
Stayed in Oct 2023
Business travelers
2 review
5.0/5
Outstanding
Posted on Nov 8, 2023
The hotel is close to the train station. You can get to the entrance by going through the underground passage. The location is very good and the transportation is very convenient. It is close to the night market, Bell Tower Street and Food Street. The parking lot is very large. The service is warm and there is free eight-treasure porridge in the lobby every night, which is very considerate. The room is very spacious, the breakfast is very rich, and the overall feeling is very good!
Original TextTranslated by Google
Response from Property: Thank you very much for your 5-point rating. The hotel is upgrading the room facilities and equipment layer by layer. Bringing you convenience and satisfaction is the most basic service requirement of Jinlin people. We will set higher standards for ourselves and provide higher quality services to every guest staying in the hotel! Jinlin friends look forward to and welcome you back again! I wish you a happy life!
Guest User
Business 2-bed Room
Stayed in Sep 2023
Family
19 review
4.0/5
Very Good
Posted on Oct 4, 2023
The hotel should have been very grand many years ago. The advantage is that it is convenient. Taiyuan Station is right at the door. The avenue at the door leads directly to Taiyuan South without traffic jams in 10 minutes and the airport in 20 minutes. The parking lot is also very large. There are parking spaces available at 12 o'clock in the evening. There is also Shenzhou Car Rental next to it, which is the best choice for self-driving. The disadvantages are the common problems of old hotels, old facilities, slow drainage in the bathroom, and incomplete toiletries. If you focus on convenient sleep after playing, it is still okay, and the cost performance is good. For those who travel during the National Day, the price has not risen, which is outrageous.
Original TextTranslated by Google
6/11
Response from Property: Thank you very much for your evaluation. The hotel is upgrading the room facilities and equipment layer by layer. If you have any needs during your stay, you can call the front desk and we will help you solve them. We are deeply sorry that you are not very satisfied with this stay. Next, we will set higher standards for ourselves, make sure there are no loopholes, and do our best to make every guest feel at home. We will set higher standards for ourselves and provide higher quality services for every guest who stays in the hotel! I wish you a happy life!
okank
Basic Standard Room
Stayed in Sep 2023
Solo travelers
22 review
5.0/5
Outstanding
Posted on Oct 15, 2023
First of all, the location is very good. You will have to walk through an underground passage to get to the hotel, so be careful not to get lost. There are English-speaking staff at the front desk who are polite. The buffet breakfast is served from 7:00 to 9:00, but I went around 8:00, and the selection was good and everything was delicious. The chopsticks are a little hard to find, but they are inside the disinfection machine.
Original TextTranslated by Google
Response from Property: Thank you very much for your 5-point evaluation. Bringing you convenience and satisfaction is the most basic service requirement of Jinlin people. We will set higher standards for ourselves and provide higher quality services to every guest staying in the hotel! We look forward to and welcome you back again!