Luminous Hot Spring Resort

The shower head in the bathroom was almost broken, and the bathtub had white stains around the edges, which made me hesitant to use it. That was a bit disappointing. However, the staff were very friendly. They greeted us at the main entrance, helped with our luggage, and even reminded us to throw away trash from the car along the way. 👍

The hot water in the room wasn't hot enough, so I called the reception desk to request a room inspection. After waiting an hour, a staff member knocked on the door and entered without even taking off their shoes. After the inspection, they said a technician would come to fix it, and I had to wait another hour. The service was terrible. I will not recommend this service to friends or family, and I will not return. Disappointed.

👍🏻Close to Luye Highland, only a 15-minute drive away, with shuttle buses available. 👍🏻Baby bathtubs, cribs, and sterilizers are provided. 👍🏻Bathrooms have separate wet and dry areas, allowing for hot spring bathing. 👍🏻There is a children's play area, but it's quite basic (just a ball pool) and an infinity pool (the water is heated). 👍🏻Welcome drinks are available in the hallway 24 hours a day. 👍🏻Breakfast, lunch, dinner, afternoon tea, and late-night snacks are also available. The food is varied and delicious, and you can make your own juice. 👍🏻The bathroom door handle fell off at night, but it was immediately fixed after I notified the front desk. 👎🏻The air conditioning in the public areas and the restaurant wasn't very cool, and the room temperature couldn't be adjusted. I sweated even when sleeping and eating. 👎🏻The path outside to see the sika deer was muddy due to the rain, making it easy to slip. 👎🏻Because it's surrounded by jungle, flies, mosquitoes, and cockroaches can be seen in the room.

We stayed in a tatami room. The small table was covered in dust and dirt, suggesting poor cleaning. The air conditioning was quite cold. There were sika deer in the park, but there was no odor. The deer were friendly and healthy, and the children loved them. The breakfast was bland and unappetizing, with the only good thing being the freshly brewed coffee. There were adorable cats outside the hotel, and we even encountered guests bringing their adorable giant poodles. This pet-friendly establishment is a real plus, and we really appreciate it. Location: We arrived right after the hot air balloon flight, so we didn't have to worry about getting stuck in traffic back into the city. The location was great.

The hot air balloon program is really great, and the free shuttle is awesome! The staff are also fantastic.

The package includes a hot air balloon ride, with free transfers or a drive to the included parking space. You can also enjoy a nude bath and a 500 yuan discount coupon for the spa!

The housekeeping staff should be more attentive in cleaning the rooms. Although the hotel is a bit old, the room condition will be much better if it is maintained.