Cloud Hotel Reviews

Very central location (20-minute walk from Taipei main station). Staff are very helpful and kind. Minus one star for no window. Otherwise perfect.

The location is quite close to shopping malls and METRO stations like Shuanglian and Zhongshan. There are quite a lot of amenities nearby, although the amenities in the hotel are slightly lacking. Room are quite comfortable and cosy.

Nice Hotel to stay with good location, near to the metro station. Very good service.

My family and I stayed at the hotel in early December. The staff is kind and courteous, the service is very good, the hotel location is good, the transportation and shopping are very convenient, and the hotel room is very new and clean. I will book this hotel again

The location is good and the bedroom is cozy. However, I could hear the voice from the corridor clearly in the morning and found a tiny cockroach in the bathroom on my last day.

8 am floor jackhammer is not acceptable I called the front desk and they refused to stop the workers

Fantastic location with very helpful and friendly staff. Clean and comfortable. Definitely value for money. Would stay again for sure.

The room is a bit small and the hair dryer is not strong enough. Breakfast time is 7:00-9:00. It’s a bit short and I don’t have time to eat. The sanitary environment is poor and everything is not clean. I also kept the fake eyelashes from the previous customer (I didn’t take them) The toilet and bathroom are separated and the water pressure is good. The waiters are very polite. The room card was missing. Normally it costs $500. In the end, I was charged $300. It was nice that they arrived 45 minutes early and let me in early. There’s also a parking lot that doesn’t require payment~

I stayed at Yunfu Hotel last year and felt very satisfied, so I came back again this time. Although the hotel elevator problem affected the quality of my stay a week earlier, trip.com helped solve the problem and I booked a hotel room for four nights after my trip to show support. I did feel something was wrong when I checked in on 5/20. I didn't feel as at home as I did last year. The woman at the front desk only knew how to go through the process, but she didn't show any sign of welcoming me in. Whether it was a misunderstanding or they really didn't tell me, I really didn't remember the breakfast service time limit. As a result, I didn't arrive at the breakfast floor on the 10th floor at 9:10 the next morning and found out that it was out of date. I didn't ask immediately this afternoon. Forget eating out. After returning from the tour that day, I entered the room around 5 pm and found that the toilet had not been cleaned. There were still stool residues beside the toilet, and there was a smell of feces in the bathroom. Then I saw that they didn't give me two bottles of bottled water, so I immediately went downstairs to complain to the front desk, and also mentioned the problem with check-in on the first day. They took me back to the room to process and clean. I reported this matter to trip.com and received help from trip.com to resolve the issue. Things come to an end On the third day, a front desk manager came upstairs with me. He was holding a tablet computer and wanted to confront me about what happened on the first day. I was a little unhappy at that time. It was over who was right and who was wrong. Now he came to reverse the case. It was necessary to sting the guests again. Feeling? I declared to him that I did not intentionally cause trouble knowing the time limit. I was not seeking any compensation. I just told the relevant departments what the problem was so that it would not happen again in the future and let the guests who stayed there feel more warmth and less comfort. dissatisfied. I definitely don’t want the small gift he gave me. If it feels meaningless, just give it up! My experience during my stay this time was very bad. I will not go to this hotel again. And there are other options nearby, which are cheaper than Yunfu Hotel. I would like to thank trip.com customer service for listening carefully and doing everything for me. The problems that occurred during the two bookings were solved online by trip.com. I feel very satisfied.

The geographical location is excellent, just exit R9 of Zhongshan Station. It can be reached in 3 minutes on foot. There are 7-11, FamilyMart, coffee shop, etc. downstairs.

The room is small, the space is not large, and the large suitcase cannot be fully opened. . . The location is convenient, in Zhongshan District, only an eight-minute walk to the MRT station. There is a convenience store downstairs and there are many restaurants nearby.

The staff is friendly, the room is big enough, and the hot water for showering is hot enough. Unfortunately, the bed is hard... I feel a slingshot when I sleep. The breakfast is okay. I hope the hotel can improve the bed. Thank you!

When I checked in on the day of check-in, the female staff had a bad face! Poor hygiene🙄️There are blood stains and hair on the sheets! And after staying for several days, they won’t change it! It’s all the same set of sheets~ One night around 10-11 o'clock, the power in the room suddenly went off! ! ! Only the air conditioner can be operated (it should be centrally controlled) ~ all the lights are out, alas... it's dark! ! ! Fortunately, I took a shower early~ I called the staff immediately and checked several times but couldn't find the cause of the problem! The mobile phone cannot be charged🪫, and even the power bank cannot be provided to us. They only said that they can help us get it to charge at the counter🔋 🫠After a long round, it was about 12 o'clock or almost 1 o'clock in the evening, and the male staff kept apologizing🙇♂️! It was explained that the genius could ask the master to help solve the problem and asked us when the exit was! I talked to him around 11-12 o'clock~ 🙄️🙄️ I called around 9 o'clock in the morning and said that a master would be arranged to check after we go out! 🙃Oh... I woke up with a phone call before I even woke up! I really won’t stay here again!

The location of the hotel is very convenient. It only takes five minutes to get there by taking 1819 from the airport. There are many places to eat around, and I particularly like the Chifeng Street area. There are many restaurants and coffee shops. The hotel is also quite large inside, clean and tidy, and the staff are also very polite.