Haozhan Hotel

It's not check-out time yet, there are 40 minutes left, they called me to check out.

(Ctrip's service is really good, and Haozan's customer service is really bad). The rooms here are not big but have windows. It is the first choice for saving money and cheap, so there are more Southeast Asian guests. This time, due to changes in the itinerary, I booked four nights and only stayed on the first night, wasting three nights' room fees. Ctrip tried to help me apply for cancellation or rebooking, but Haozan's customer service did not agree. I also called the customer service twice, and the hotel customer service was very tough (they did not agree to change to other dates without refund, because the four nights' orders were all together and could not be rebooked separately.) This is the first time I have encountered such unfriendly and inflexible hotel customer service. I lost the room fee and learned a lesson. Thank you Ctrip for giving me a cash red envelope for comfort!

不錯 、房間乾淨

The soundproofing is very poor. The front desk phone keeps ringing every morning. It feels like the hotline center is sleeping, which is very disturbing. The hygiene is poor, there are lice on the bed, and the facilities are very old. It is not recommended to stay.

The whole hotel is rubbish. As soon as I entered the store, I heard people making ** loudly, which means the soundproofing is poor. After entering the room, the curtains were moldy, there were blood stains on the mattress, and there were also sounds of doors being opened or pulled (not sure if it was poor soundproofing or security issues). There were also a few cockroaches in the room. I wanted to refund the money and check out, but he was not willing to do so. During the communication process, the store owner said bad things to the guests in person, thinking that the guests could not understand. I couldn't get a refund and had to change rooms. The first room I saw was very small and smelly. The mattress also had blood stains. At the same time, I heard someone in the ** room at the beginning. Finally, we were given a room for four people, but the room was also very bad. The hair dryer was broken, the toilet would get clogged when used normally, the mattress was also very dirty, and they would not take the initiative to change the garbage bags or collect the garbage. The hotel is not responsible for security issues. The third item in the accommodation information states: The hotel is not responsible for the safekeeping of all property in the room. I will definitely not stay in this hotel again (I paid about HK$400/night)