Capella Taipei

The new hotel still lacks proper management. The sauna room has no timer. The swimming pool opens at 10am and closes at 6pm, which is unreasonable. There is no clock in the swimming pool to check the time. I have stayed in Capella in Sydney and Shanghai, and I feel like I am staying in a simplified version of Capella in Taipei. When I was dining in the restaurant on the first floor, there were always people passing by with luggage, because everyone who wants to go up to the hotel must pass through this restaurant. It feels too weird. This design has obvious flaws.

I went to Taiwan on May Day and stayed in the newly opened Capella Hotel in Taipei for two nights. I would like to share my experience with you. The hardware environment of the hotel is first-class. From the moment I stepped into the hotel, I could feel Capella's consistent high-end aesthetics and quality standards. The reception hall on the 14th floor is grand and stylish. The living room has both check-in and lounge functions. Whether it is checking in, meeting guests or resting, it is very decent. The atmosphere is full and the details are luxurious. The breakfast is great, worthy of the standard of a luxury hotel. Finally, after Tokyo Park Hyatt, I saw a hotel breakfast with blueberry and strawberry, which directly added points. Capella breakfast includes champagne. It was champagne oysters early in the morning. I felt a little dizzy~ Taiwan's local specialty breakfast includes egg pancakes, beef noodles and porridge. The iced latte is unexpectedly delicious. Taiwan's beverages are really amazing! However, this stay experience was not satisfactory in terms of software services. It may be because it was newly opened. The room service response speed was extremely slow. When you need something urgently, you often have to wait for a long time, which affects your mood. Because of government regulations, the room is not equipped with any disposable toiletries. Although it is understandable, it always feels like the policy is used to prevaricate the service. When you actually check in, you need a shower cap and toothpaste, and you have to call again and again... The service response is slow, which is somewhat inconsistent with Capella's high-end positioning. What makes me most dissatisfied and worried is the problem of the swimming pool. The hotel has only one outdoor swimming pool on the 14th floor. My husband went to swim at 8:30 in the morning and returned to the room with severe discomfort. His heart rate soared to 160 and he didn't recover all day. The reason is that the water temperature of the swimming pool is too high, which has exceeded the normal body temperature of 37 degrees. This is not swimming but soaking in a hot spring, but there is no lifeguard in the swimming pool, which poses a great safety hazard. The communication with the foreign manager was fruitless, and he only kept saying: "Thank you for your advice and provide us with valuable advice~ Our lifeguard only starts work at 8:30." Shouldn't there be lifeguards when the swimming pool is open? There is no display of key information such as water temperature, water acidity and alkalinity, and water monitoring report of the day next to the swimming pool. Guests cannot understand the water quality and water temperature of the swimming pool and it is difficult to use it with peace of mind. In general, the hardware environment of Capella Taipei is indeed excellent, but many problems with software services affect the overall stay experience.